# Can some explain the bounce

**URL:** <https://forum.mautic.org/t/can-some-explain-the-bounce/18681>\
**Category:** General Discussion\
**Tags:** community\
**Created:** [March 23, 2021, 4:05pm UTC](https://forum.mautic.org/t/can-some-explain-the-bounce/18681 "2021-03-23T16:05:13Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![glocalmission](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/glocalmission/32/1927_2.png) [@glocalmission](https://forum.mautic.org/u/glocalmission)\
**Post date:** [March 23, 2021, 4:05pm UTC](https://forum.mautic.org/t/can-some-explain-the-bounce/18681/1 "2021-03-23T16:05:13Z")

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How does the bounce part of mautic.  
When I run a test I get an email for every bounced email I test.  
I don’t really want emails, I thought that mautic automaticly removed the bounced emails from my contact list, but it doesn’t.

Can someone explain the bounce part of Mautic?

Thanks  
Dave

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**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\
**Post date:** [March 23, 2021, 5:41pm UTC](https://forum.mautic.org/t/can-some-explain-the-bounce/18681/2 "2021-03-23T17:41:05Z")

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Have you setup monitored inbox in your setting? Settings/Configuration/Email Settings

Have you run **mautic:emails:fetch** Cron?

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**Author:** ![glocalmission](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/glocalmission/32/1927_2.png) [@glocalmission](https://forum.mautic.org/u/glocalmission)\
**Post date:** [March 23, 2021, 9:52pm UTC](https://forum.mautic.org/t/can-some-explain-the-bounce/18681/3 "2021-03-23T21:52:20Z")

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Yes I set my Custom return path (bounce) address to my bounce email.  
I have install my fetch Cron jobs. Not sure how to run them.

Why does it send an email with every bounce I just want a list or even delete it out of my contact list. is that the way it’s suppose to work?

Thanks  
Dave

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**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\
**Post date:** [March 24, 2021, 11:53am UTC](https://forum.mautic.org/t/can-some-explain-the-bounce/18681/4 "2021-03-24T11:53:29Z")

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It doesn’t send an email with every bounce. It essentially logs into the account you specified and scans for bounces and adds a bounced tag.

 ![Screenshot (9)](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/7/7ab6eb289150a3128aa514979da87fbcf5ead2ff.png) You have to run cron jobs for any of the functions of Mautic to work. For reference

> [@Cron Jobs - what's the difference?](https://forum.mautic.org/t/cron-jobs-whats-the-difference/11177/3):
>
> This thread was listed in [The Unofficial Mautic Newsletter](https://innotiom.com/mautic-newsletter/), so I thought I’d extend it some more. Mautic Cron jobs metadata tag: #supportclipboard The minimum list of commands you need to run every clock10 10 or 15 minutes is: mautic:segments:update mautic:campaigns:trigger mautic:campaigns:update Self-hosted Mautic cron jobs These are the commands I run, for every deployed m instance. information_source Note scheduling and URL triggers are controlled by a repeat CI/CD appl…

> **[Mautic 3 Cron Jobs - The Full Guide. | Mauteam.org](https://mauteam.org/mautic/mautic-admins/mautic-cron-jobs-for-dummies-marketers-too/)**
>
> The complete and updated guide on Mautic 3 Cron jobs. Take Mautic Cron Jobs to the top-level by automating tasks with Crontab.

> **[Mautic cron jobs: Which ones to use? | Mauteam.org](https://mauteam.org/mautic/mautic-admins/mautic-cron-jobs-which-ones-to-use/)**
>
> There are many Mautic cron jobs you can use in your Mautic installation, but Mautic can get resource hungry over time, so you don’t really want to run them all, in fact, that would be a great mistake…
