# Can you help me fix this installation error?

**URL:** <https://forum.mautic.org/t/can-you-help-me-fix-this-installation-error/13362>\
**Category:** Product Support\
**Created:** [March 14, 2020, 7:57am UTC](https://forum.mautic.org/t/can-you-help-me-fix-this-installation-error/13362 "2020-03-14T07:57:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bennygill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bennygill/32/1991_2.png) [@bennygill](https://forum.mautic.org/u/bennygill)\
**Post date:** [March 14, 2020, 7:57am UTC](https://forum.mautic.org/t/can-you-help-me-fix-this-installation-error/13362/1 "2020-03-14T07:57:42Z")

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Hey guys,

When trying to do a fresh install of Mautic I am seeing an error message after subitting my database details.

**Mautic Version:** 2.16.0  
**PHP version** : 7.2  
**MySQL Version:** 5.6  
**Browser:** Chrome

**Steps to reproduce**

1. Upload mautic
2. Visit the installation URL
3. Input the database settings (username, password, etc) and click Next Step
4. The error message is displayed (copied below)

`An error occurred while attempting to install the data: An exception occurred while executing 'CREATE TABLE tweets (id INT AUTO_INCREMENT NOT NULL, category_id INT DEFAULT NULL, page_id INT DEFAULT NULL, asset_id INT DEFAULT NULL, is_published TINYINT(1) NOT NULL, date_added DATETIME DEFAULT NULL, created_by INT DEFAULT NULL, created_by_user VARCHAR(255) DEFAULT NULL, date_modified DATETIME DEFAULT NULL, modified_by INT DEFAULT NULL, modified_by_user VARCHAR(255) DEFAULT NULL, checked_out DATETIME DEFAULT NULL, checked_out_by INT DEFAULT NULL, checked_out_by_user VARCHAR(255) DEFAULT NULL, name VARCHAR(255) NOT NULL, description LONGTEXT DEFAULT NULL, media_id VARCHAR(255) DEFAULT NULL, media_path VARCHAR(255) DEFAULT NULL, text VARCHAR(280) NOT NULL, sent_count INT DEFAULT NULL, favorite_count INT DEFAULT NULL, retweet_count INT DEFAULT NULL, lang VARCHAR(255) DEFAULT NULL, INDEX IDX_AA38402512469DE2 (category_id), INDEX IDX_AA384025C4663E4 (page_id), INDEX IDX_AA3840255DA1941 (asset_id), INDEX tweet_text_index (text), INDEX sent_count_index (sent_count), INDEX favorite_count_index (favorite_count), INDEX retweet_count_index (retweet_count), PRIMARY KEY(id)) DEFAULT CHARACTER SET utf8 COLLATE utf8_unicode_ci ENGINE = InnoDB ROW_FORMAT = DYNAMIC': SQLSTATE[42000]: Syntax error or access violation: 1071 Specified key was too long; max key length is 767 bytes`

Can anyone help me get it installed?

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<div class="post-metadata">

**Author:** ![mayanktiwaridotcom](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mayanktiwaridotcom/32/1501_2.png) [@mayanktiwaridotcom](https://forum.mautic.org/u/mayanktiwaridotcom)\
**Post date:** [March 14, 2020, 10:36am UTC](https://forum.mautic.org/t/can-you-help-me-fix-this-installation-error/13362/2 "2020-03-14T10:36:32Z")

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> [@bennygill](#):
>
> 1071 Specified key was too long; max key length is 767 bytes

> <https://stackoverflow.com/questions/1814532/mysql-error-1071-specified-key-was-too-long-max-key-length-is-767-bytes>

please try this