# Cannot access to configuration page **URL:** \ **Category:** Product Support\ **Created:** [March 11, 2016, 1:28pm UTC](https://forum.mautic.org/t/cannot-access-to-configuration-page/5738 "2016-03-11T13:28:54Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Jose\_Ignacio](https://avatars.discourse-cdn.com/v4/letter/j/f6c823/32.png) [@Jose\_Ignacio](https://forum.mautic.org/u/Jose_Ignacio)\ **Post date:** [March 11, 2016, 1:28pm UTC](https://forum.mautic.org/t/cannot-access-to-configuration-page/5738/1 "2016-03-11T13:28:54Z")
Hello, we have a problem when we access to de configuration page. Then copy the trace of errors in logs Mautic. Thank you very much for your help!! [2016-03-11 13:25:03] mautic.NOTICE: PHP Notice: Undefined index: encryption - in file C:xampphtdocsmauticvendorsymfonyformSymfonyComponentFormFormView.php - at line 108 [] [] [2016-03-11 13:25:03] mautic.ERROR: PHP Error: Argument 1 passed to SymfonyBundleFrameworkBundleTemplatingHelperFormHelper::row() must be an instance of SymfonyComponentFormFormView, null given, called in C:xampphtdocsmauticappbundlesEmailBundleViewsFormThemeConfigmonitored\_mailboxes\_widget.html.php on line 59 and defined - in file C:xampphtdocsmauticvendorsymfonyframework-bundleSymfonyBundleFrameworkBundleTemplatingHelperFormHelper.php - at line 175 [] [] [2016-03-11 13:25:03] mautic.ERROR: PHP Error: Argument 1 passed to SymfonyComponentFormFormRenderer::searchAndRenderBlock() must be an instance of SymfonyComponentFormFormView, null given, called in C:xampphtdocsmauticvendorsymfonyframework-bundleSymfonyBundleFrameworkBundleTemplatingHelperFormHelper.php on line 177 and defined - in file C:xampphtdocsmauticvendorsymfonyformSymfonyComponentFormFormRenderer.php - at line 165 [] [] [2016-03-11 13:25:03] mautic.ERROR: Fatal: Call to a member function isRendered() on a non-object - in file C:xampphtdocsmauticvendorsymfonyformSymfonyComponentFormFormRenderer.php - at line 169 [] [] ---
**Author:** ![jmuy](https://avatars.discourse-cdn.com/v4/letter/j/9dc877/32.png) [@jmuy](https://forum.mautic.org/u/jmuy)\ **Post date:** [August 4, 2016, 1:12pm UTC](https://forum.mautic.org/t/cannot-access-to-configuration-page/5738/2 "2016-08-04T13:12:04Z")
I am having the same issue, Jose. Could you fix it? ---
**Author:** ![viera00](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/viera00/32/95_2.png) [@viera00](https://forum.mautic.org/u/viera00)\ **Post date:** [August 5, 2016, 1:24pm UTC](https://forum.mautic.org/t/cannot-access-to-configuration-page/5738/3 "2016-08-05T13:24:30Z")
Hi Jose Ignacio and jmuy I had the same problem. I think it is a bug of version 2.0.1 I solved it with the following “fix” Go to: mauticappbundlesEmailBundleViewsFormThemeConfigmonitored\_mailboxes\_widget.html.php and comment the line 59 \row($form['encryption']); ?\> That will make the configuration page work. Regards, GV ---
**Author:** ![douglas](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@douglas](https://forum.mautic.org/u/douglas)\ **Post date:** [September 12, 2016, 9:12pm UTC](https://forum.mautic.org/t/cannot-access-to-configuration-page/5738/4 "2016-09-12T21:12:05Z")
After saving the monitored email, I too am unable to get into the configuration page. I tried the fix above with no luck. Here is the pertinent area of the log. I am on the latest version of Mautic and I am self hosted on Bluehost. I had not other issues until I saved the monitored email config. The config had failed, so I just saved it, thinking I would get back to try it again… [2016-09-12 19:51:39] mautic.ERROR: Uncaught PHP Exception SymfonyComponentHttpKernelExceptionNotFoundHttpException: “Requested URL not found: /mautic/app/bundles/CoreBundle/Assets/css/fonts/icons/glyphicons-halflings-regular.woff” at /home/rojecub8/public\_html/mautic/app/bundles/CoreBundle/Controller/CommonController.php line 430 {“exception”:"[object] (Symfony\Component\HttpKernel\Exception\NotFoundHttpException(code: 0): Requested URL not found: /mautic/app/bundles/CoreBundle/Assets/css/fonts/icons/glyphicons-halflings-regular.woff at /home/rojecub8/public\_html/mautic/app/bundles/CoreBundle/Controller/CommonController.php:430)"} [] [2016-09-12 13:51:54] mautic.ERROR: Warning: PHP Startup: Unable to load dynamic library ‘/usr/local/lib/php/extensions/no-debug-non-zts-20131226/intl.so’ - /usr/local/lib/php/extensions/no-debug-non-zts-20131226/intl.so: cannot open shared object file: No such file or directory - in file Unknown - at line 0 [] [] [2016-09-12 13:51:54] mautic.ERROR: Warning: PHP Startup: Unable to load dynamic library ‘/usr/local/lib/php/extensions/no-debug-non-zts-20131226/intl.so’ - /usr/local/lib/php/extensions/no-debug-non-zts-20131226/intl.so: cannot open shared object file: No such file or directory - in file Unknown - at line 0 [] [] [2016-09-12 20:25:14] mautic.ERROR: Warning: PHP Startup: Unable to load dynamic library ‘/usr/local/lib/php/extensions/no-debug-non-zts-20131226/intl.so’ - /usr/local/lib/php/extensions/no-debug-non-zts-20131226/intl.so: cannot open shared object file: No such file or directory - in file Unknown - at line 0 [] [] [2016-09-12 20:26:00] mautic.ERROR: Warning: PHP Startup: Unable to load dynamic library ‘/usr/local/lib/php/extensions/no-debug-non-zts-20131226/intl.so’ - /usr/local/lib/php/extensions/no-debug-non-zts-20131226/intl.so: cannot open shared object file: No such file or directory - in file Unknown - at line 0 [] [] [2016-09-12 21:34:03] mautic.ERROR: Warning: PHP Startup: Unable to load dynamic library ‘/usr/local/lib/php/extensions/no-debug-non-zts-20131226/intl.so’ - /usr/local/lib/php/extensions/no-debug-non-zts-20131226/intl.so: cannot open shared object file: No such file or directory - in file Unknown - at line 0 [] [] [2016-09-12 21:38:47] mautic.ERROR: Deprecation: The alias option of the form.type\_extension tag of service “fos\_rest.form.extension.csrf\_disable” is deprecated since version 2.8 and will be removed in 3.0. Use the extended\_type option instead. - in file /home/rojecub8/public\_html/mautic/vendor/symfony/framework-bundle/DependencyInjection/Compiler/FormPass.php - at line 67 [] [] [2016-09-12 21:38:53] mautic.ERROR: Uncaught PHP Exception SymfonyComponentHttpKernelExceptionNotFoundHttpException: “Requested URL not found: /mautic/app/bundles/CoreBundle/Assets/css/fonts/icons/glyphicons-halflings-regular.woff” at /home/rojecub8/public\_html/mautic/app/bundles/CoreBundle/Controller/CommonController.php line 430 {“exception”:"[object] (Symfony\Component\HttpKernel\Exception\NotFoundHttpException(code: 0): Requested URL not found: /mautic/app/bundles/CoreBundle/Assets/css/fonts/icons/glyphicons-halflings-regular.woff at /home/rojecub8/public\_html/mautic/app/bundles/CoreBundle/Controller/CommonController.php:430)"} [] ---
**Author:** ![douglas](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@douglas](https://forum.mautic.org/u/douglas)\ **Post date:** [September 13, 2016, 4:46pm UTC](https://forum.mautic.org/t/cannot-access-to-configuration-page/5738/5 "2016-09-13T16:46:12Z")
Would removing the monitored email data from the database solve this problem? If so, can someone point me in the right place? ---
**Author:** ![douglas](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@douglas](https://forum.mautic.org/u/douglas)\ **Post date:** [September 14, 2016, 4:57pm UTC](https://forum.mautic.org/t/cannot-access-to-configuration-page/5738/6 "2016-09-14T16:57:03Z")
Bump ---
**Author:** ![douglas](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@douglas](https://forum.mautic.org/u/douglas)\ **Post date:** [September 16, 2016, 5:59pm UTC](https://forum.mautic.org/t/cannot-access-to-configuration-page/5738/7 "2016-09-16T17:59:17Z")
I really need some help. I have reviewed the forums and this has happened several times, so clearly a bug. Can I at least get back to where I was by cleaning out the database for the monitored email. Please help. ---
**Author:** ![douglas](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@douglas](https://forum.mautic.org/u/douglas)\ **Post date:** [September 22, 2016, 5:27pm UTC](https://forum.mautic.org/t/cannot-access-to-configuration-page/5738/8 "2016-09-22T17:27:15Z")
Anyone help an old fat guy trying to sell some consulting? Anyone? ---
**Author:** ![douglas](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@douglas](https://forum.mautic.org/u/douglas)\ **Post date:** [September 22, 2016, 7:32pm UTC](https://forum.mautic.org/t/cannot-access-to-configuration-page/5738/9 "2016-09-22T19:32:08Z")
Solved. For those that are interested, the settings for the monitored email inbox are not in the database, they are stored in the /your\_path/mautic/app/config/local.php file. I zeroed out the data and was able to get to the config page again. I then fixed the email settings and all is happy. I would like to thank the Mautic development community for all of their help. ---
**Author:** ![Jose\_Ignacio](https://avatars.discourse-cdn.com/v4/letter/j/f6c823/32.png) [@Jose\_Ignacio](https://forum.mautic.org/u/Jose_Ignacio)\ **Post date:** [March 11, 2016, 1:28pm UTC](https://forum.mautic.org/t/cannot-access-to-configuration-page/5738/10 "2016-03-11T13:28:54Z")
Hello, we have a problem when we access to de configuration page. Then copy the trace of errors in logs Mautic. Thank you very much for your help!! [2016-03-11 13:25:03] mautic.NOTICE: PHP Notice: Undefined index: encryption - in file C:xampphtdocsmauticvendorsymfonyformSymfonyComponentFormFormView.php - at line 108 [] [] [2016-03-11 13:25:03] mautic.ERROR: PHP Error: Argument 1 passed to SymfonyBundleFrameworkBundleTemplatingHelperFormHelper::row() must be an instance of SymfonyComponentFormFormView, null given, called in C:xampphtdocsmauticappbundlesEmailBundleViewsFormThemeConfigmonitored\_mailboxes\_widget.html.php on line 59 and defined - in file C:xampphtdocsmauticvendorsymfonyframework-bundleSymfonyBundleFrameworkBundleTemplatingHelperFormHelper.php - at line 175 [] [] [2016-03-11 13:25:03] mautic.ERROR: PHP Error: Argument 1 passed to SymfonyComponentFormFormRenderer::searchAndRenderBlock() must be an instance of SymfonyComponentFormFormView, null given, called in C:xampphtdocsmauticvendorsymfonyframework-bundleSymfonyBundleFrameworkBundleTemplatingHelperFormHelper.php on line 177 and defined - in file C:xampphtdocsmauticvendorsymfonyformSymfonyComponentFormFormRenderer.php - at line 165 [] [] [2016-03-11 13:25:03] mautic.ERROR: Fatal: Call to a member function isRendered() on a non-object - in file C:xampphtdocsmauticvendorsymfonyformSymfonyComponentFormFormRenderer.php - at line 169 [] []