# Cannot Authorize Facebook

**URL:** <https://forum.mautic.org/t/cannot-authorize-facebook/2592>\
**Category:** Product Support\
**Created:** [October 14, 2015, 4:13pm UTC](https://forum.mautic.org/t/cannot-authorize-facebook/2592 "2015-10-14T16:13:27Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![shaase](https://avatars.discourse-cdn.com/v4/letter/s/41988e/32.png) [@shaase](https://forum.mautic.org/u/shaase)\
**Post date:** [October 14, 2015, 4:13pm UTC](https://forum.mautic.org/t/cannot-authorize-facebook/2592/1 "2015-10-14T16:13:27Z")

</div>

I want to authorize Facebook so I can get a lead’s Facebook feed but when I go to the ‘Manage Pluigins’ and click on Facebook, under ‘Enabled/Auth’ tab there is a ‘Publish’ button and nothing else for authorization. So I can’t authorize it and I can’t get Facebook profile info for any of my leads (only Twitter works).

---

<div class="post-metadata">

**Author:** ![shaase](https://avatars.discourse-cdn.com/v4/letter/s/41988e/32.png) [@shaase](https://forum.mautic.org/u/shaase)\
**Post date:** [October 14, 2015, 4:13pm UTC](https://forum.mautic.org/t/cannot-authorize-facebook/2592/2 "2015-10-14T16:13:27Z")

</div>

I want to authorize Facebook so I can get a lead’s Facebook feed but when I go to the ‘Manage Pluigins’ and click on Facebook, under ‘Enabled/Auth’ tab there is a ‘Publish’ button and nothing else for authorization. So I can’t authorize it and I can’t get Facebook profile info for any of my leads (only Twitter works).

---

<div class="post-metadata">

**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [October 14, 2015, 4:28pm UTC](https://forum.mautic.org/t/cannot-authorize-facebook/2592/3 "2015-10-14T16:28:14Z")

</div>

Could you make a screenshot? Possibly with developer console open (press F12 and navigate to the Console tab)

---

<div class="post-metadata">

**Author:** ![shaase](https://avatars.discourse-cdn.com/v4/letter/s/41988e/32.png) [@shaase](https://forum.mautic.org/u/shaase)\
**Post date:** [October 14, 2015, 4:54pm UTC](https://forum.mautic.org/t/cannot-authorize-facebook/2592/4 "2015-10-14T16:54:10Z")

</div>

![](http://highelevation.net/images/mautic_snapshot.jpg)

---

<div class="post-metadata">

**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [October 14, 2015, 5:03pm UTC](https://forum.mautic.org/t/cannot-authorize-facebook/2592/5 "2015-10-14T17:03:26Z")

</div>

I see. It’s not a bug in Mautic.

Facebook changed their API in recent months making it impossible for to obtain public information on lead without the Facebook users explicit permission. At this time, it’s not possible to use Facebook API.

If you use the Mautic hosted on [mautic.com](http://mautic.com), please, use their support.

---

<div class="post-metadata">

**Author:** ![Gustavo](https://avatars.discourse-cdn.com/v4/letter/g/a9adbd/32.png) [@Gustavo](https://forum.mautic.org/u/Gustavo)\
**Post date:** [November 22, 2015, 7:38pm UTC](https://forum.mautic.org/t/cannot-authorize-facebook/2592/6 "2015-11-22T19:38:01Z")

</div>

Does this apply as well for Google+ and twitter? Do I need the user permission as well for getting the Public Profile data?

Thanks

---

<div class="post-metadata">

**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 2, 2020, 10:57pm UTC](https://forum.mautic.org/t/cannot-authorize-facebook/2592/7 "2020-02-02T22:57:03Z")

</div>