# Cannot get Location data

**URL:** <https://forum.mautic.org/t/cannot-get-location-data/29648>\
**Category:** Product Support\
**Created:** [October 13, 2023, 4:56pm UTC](https://forum.mautic.org/t/cannot-get-location-data/29648 "2023-10-13T16:56:53Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![mneumann](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mneumann/32/2512_2.png) [@mneumann](https://forum.mautic.org/u/mneumann)\
**Post date:** [October 13, 2023, 4:56pm UTC](https://forum.mautic.org/t/cannot-get-location-data/29648/1 "2023-10-13T16:56:53Z")

</div>

**Your software**  
My Mautic version is: 4.4.10  
My PHP version is: 7.4.33  
My Database type and version is: Percona 8.0.33

**Your problem**  
My problem is:  
I did not manage to download the Maxmind database from the dashboard. Pressing the button in the settings does nothing.  
Running php bin/console mautic:iplookup:download does return a success, but it still does not resolve the location of my new signups.

These errors are showing in the log:  
nothing related to this, just that:  
[2023-10-13 03:04:14] mautic.NOTICE: Aws\SesV2\Exception\SesV2Exception: Error executing “GetAccount” on “[https://email.sa-east-1.amazonaws.com/v2/email/account](https://email.sa-east-1.amazonaws.com/v2/email/account)”; AWS HTTP error: cURL error 6: Could not resolve host: [email.sa-east-1.amazonaws.com](http://email.sa-east-1.amazonaws.com) (see [libcurl - Error Codes](https://curl.haxx.se/libcurl/c/libcurl-errors.html)) for [https://email.sa-east-1.amazonaws.com/v2/email/account](https://email.sa-east-1.amazonaws.com/v2/email/account) (uncaught exception) at /var/www/html/vendor/aws/aws-sdk-php/src/WrappedHttpHandler.php line 195 while running console command `mautic:emails:send` {“hostname”:“30301fd5f654”,“pid”:76270}  
[2023-10-13 03:04:14] mautic.WARNING: Command `mautic:emails:send` exited with status code 1 {“hostname”:“30301fd5f654”,“pid”:76270}

Steps I have tried to fix the problem:  
Tried to create a new MaxMind key, but it gave me an error. With the key I currently have configured, I get a success at least at the CLI for the database update.