# Cannot manually add a contact 4.4.9

**URL:** https://forum.mautic.org/t/cannot-manually-add-a-contact-4-4-9/28722
**Category:** Product Support
**Tags:** mautic-4
**Created:** [July 26, 2023, 5:26pm UTC](https://forum.mautic.org/t/cannot-manually-add-a-contact-4-4-9/28722 "2023-07-26T17:26:07Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![pbsd](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@pbsd](https://forum.mautic.org/u/pbsd)
#### Post date: [July 26, 2023, 5:26pm UTC](https://forum.mautic.org/t/cannot-manually-add-a-contact-4-4-9/28722/1 "2023-07-26T17:26:07Z")

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**Your software**  
My Mautic version is: 4.4.9  
My PHP version is: 7.4.8  
My Database type and version is: MariaDB mysqlnd 7.4.33

**Your problem**  
My problem is: I click “Save” or “Save and Close”, and the buttons gray out (inactive) but nothing happens. No errors, no screen change, and nothing I do will turn the buttons back on.

These errors are showing in the log: No errors

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### Author: ![pbsd](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@pbsd](https://forum.mautic.org/u/pbsd)
#### Post date: [July 26, 2023, 5:32pm UTC](https://forum.mautic.org/t/cannot-manually-add-a-contact-4-4-9/28722/2 "2023-07-26T17:32:50Z")

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I also just tried this on another installation - different machine, same version, etc. and it just hangs when you click save. The record does not get saved.

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### Author: ![pbsd](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@pbsd](https://forum.mautic.org/u/pbsd)
#### Post date: [July 26, 2023, 5:34pm UTC](https://forum.mautic.org/t/cannot-manually-add-a-contact-4-4-9/28722/3 "2023-07-26T17:34:14Z")

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I can edit a record with no problem.

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### Author: ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [July 26, 2023, 6:57pm UTC](https://forum.mautic.org/t/cannot-manually-add-a-contact-4-4-9/28722/4 "2023-07-26T18:57:00Z")

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Do you have mod securoty installed on your server? What about wordfence?

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### Author: ![pbsd](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@pbsd](https://forum.mautic.org/u/pbsd)
#### Post date: [July 26, 2023, 7:41pm UTC](https://forum.mautic.org/t/cannot-manually-add-a-contact-4-4-9/28722/5 "2023-07-26T19:41:43Z")

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OK, found the issue, my fault. We added a trigger to the Insert for Contacts, as we wanted to pre-set their “stage”. That was failing, we commented it out, and all good now.

Thanks for the fast response, Joey! 🙂

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### Author: ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)
#### Post date: [July 28, 2023, 7:42am UTC](https://forum.mautic.org/t/cannot-manually-add-a-contact-4-4-9/28722/6 "2023-07-28T07:42:41Z")

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