# Cannot save "Password for the selected mail service"

**URL:** <https://forum.mautic.org/t/cannot-save-password-for-the-selected-mail-service/10191>\
**Category:** Product Support\
**Created:** [February 1, 2018, 11:40pm UTC](https://forum.mautic.org/t/cannot-save-password-for-the-selected-mail-service/10191 "2018-02-01T23:40:51Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![keong118](https://avatars.discourse-cdn.com/v4/letter/k/58f4c7/32.png) [@keong118](https://forum.mautic.org/u/keong118)\
**Post date:** [February 1, 2018, 11:40pm UTC](https://forum.mautic.org/t/cannot-save-password-for-the-selected-mail-service/10191/1 "2018-02-01T23:40:51Z")

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Hi, I’m been trying to solve this problem via searching the forum but failed. Does anyone here can help me on this issue?

I attached 2 screen shot here for your reference

First : You can see everything is running fine. Then I clicked 'Save & Close"  
 ![](https://postimg.org/image/m45wz1d8b/)

Then when i check again, the password is gone.  
 ![](https://postimg.org/image/vby5fqs0b/)

My webhosting already enable all the ports (25, 465 or 587) for Amazon SES, i only can connect to Amazon SES via “other SMTP Server”

Thanks and I appreciate your kind help

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**Author:** ![keong118](https://avatars.discourse-cdn.com/v4/letter/k/58f4c7/32.png) [@keong118](https://forum.mautic.org/u/keong118)\
**Post date:** [February 1, 2018, 11:42pm UTC](https://forum.mautic.org/t/cannot-save-password-for-the-selected-mail-service/10191/2 "2018-02-01T23:42:42Z")

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image as below, dunno why it didnt show in my first post

[https://s9.postimg.org/jzljxyblr/mautic\_cannot\_save\_password\_-\_01.png](https://s9.postimg.org/jzljxyblr/mautic_cannot_save_password_-_01.png)

[https://s9.postimg.org/i7sl31zyn/mautic\_cannot\_save\_password\_-\_02.png](https://s9.postimg.org/i7sl31zyn/mautic_cannot_save_password_-_02.png)

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [February 2, 2018, 2:06am UTC](https://forum.mautic.org/t/cannot-save-password-for-the-selected-mail-service/10191/3 "2018-02-02T02:06:11Z")

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I misunderstood … your password has been saved … don’t worry … you may proceed , just check test connection … it would work

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**Author:** ![ousmanendiaye](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ousmanendiaye/32/4886_2.png) [@ousmanendiaye](https://forum.mautic.org/u/ousmanendiaye)\
**Post date:** [September 21, 2023, 8:58am UTC](https://forum.mautic.org/t/cannot-save-password-for-the-selected-mail-service/10191/4 "2023-09-21T08:58:32Z")

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@keong118 I have the same problem 😓, did you found a solution ?

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**Author:** ![robm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/robm/32/260_2.png) [@robm](https://forum.mautic.org/u/robm)\
**Post date:** [September 21, 2023, 9:06am UTC](https://forum.mautic.org/t/cannot-save-password-for-the-selected-mail-service/10191/5 "2023-09-21T09:06:00Z")

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The pasword is not shown by design, but it is saved and the service will work