# Cannot Update to 1.2.3

**URL:** <https://forum.mautic.org/t/cannot-update-to-1-2-3/3173>\
**Category:** Product Support\
**Created:** [January 8, 2016, 9:10pm UTC](https://forum.mautic.org/t/cannot-update-to-1-2-3/3173 "2016-01-08T21:10:38Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![manageit](https://avatars.discourse-cdn.com/v4/letter/m/5daacb/32.png) [@manageit](https://forum.mautic.org/u/manageit)\
**Post date:** [January 8, 2016, 9:10pm UTC](https://forum.mautic.org/t/cannot-update-to-1-2-3/3173/1 "2016-01-08T21:10:38Z")

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When trying to update it shows the following:  
  
Step Status  
  
Downloading Package Success  
  
Extracting Package In Progress  
  
  
  
I will then sit there for the rest of time (or 6 hours is the longest I have left it open).  
  
  
  
In the error log shows:  
  
[08-Jan-2016 14:06:04 America/Phoenix] PHP Fatal error: Class ‘ZipArchive’ not found in /home/manageit/public\_html/mautic/app/bundles/CoreBundle/Controller/AjaxController.php on line 393  
  
  
  
How do I fix this?

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**Author:** ![manageit](https://avatars.discourse-cdn.com/v4/letter/m/5daacb/32.png) [@manageit](https://forum.mautic.org/u/manageit)\
**Post date:** [January 8, 2016, 9:10pm UTC](https://forum.mautic.org/t/cannot-update-to-1-2-3/3173/2 "2016-01-08T21:10:38Z")

</div>

When trying to update it shows the following:  
Step Status  
Downloading Package Success  
Extracting Package In Progress

I will then sit there for the rest of time (or 6 hours is the longest I have left it open).

In the error log shows:  
[08-Jan-2016 14:06:04 America/Phoenix] PHP Fatal error: Class ‘ZipArchive’ not found in /home/manageit/public\_html/mautic/app/bundles/CoreBundle/Controller/AjaxController.php on line 393

How do I fix this?

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<div class="post-metadata">

**Author:** ![gmillard](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gmillard/32/5_2.png) [@gmillard](https://forum.mautic.org/u/gmillard)\
**Post date:** [January 8, 2016, 9:28pm UTC](https://forum.mautic.org/t/cannot-update-to-1-2-3/3173/3 "2016-01-08T21:28:37Z")

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Your server doesn’t have the zip extension built in which is required in order for mautic to extract the update package. If this is a VPS, see [http://php.net/manual/en/zip.installation.php](http://php.net/manual/en/zip.installation.php). If on a shared server, you will need to contact the host.

Thanks!  
Alan