# Cannot View Contacts in Campaigns or Segment. Just Loading Spinner

**URL:** <https://forum.mautic.org/t/cannot-view-contacts-in-campaigns-or-segment-just-loading-spinner/26231>\
**Category:** Product Support\
**Tags:** mautic-4\
**Created:** [November 29, 2022, 11:30am UTC](https://forum.mautic.org/t/cannot-view-contacts-in-campaigns-or-segment-just-loading-spinner/26231 "2022-11-29T11:30:01Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![cjndubisi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/cjndubisi/32/2023_2.png) [@cjndubisi](https://forum.mautic.org/u/cjndubisi)\
**Post date:** [November 29, 2022, 11:30am UTC](https://forum.mautic.org/t/cannot-view-contacts-in-campaigns-or-segment-just-loading-spinner/26231/1 "2022-11-29T11:30:01Z")

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**Your software**  
My Mautic version is: 4.4.4  
My PHP version is: 7.4.25  
My Database type and version is: Mysql & 10.3.32-MariaDB

**Your problem**  
After upgrading my Mautic, I am unable to view contacts under segments or campaigns I just get an indefinite loading spinner.

![Screenshot 2022-11-29 at 12.24.54](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/c/cbac5286eb28bd6ef2b498091ce3a4693500e70f.png)

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**Author:** ![normaochoa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/normaochoa/32/8095_2.png) [@normaochoa](https://forum.mautic.org/u/normaochoa)\
**Post date:** [February 24, 2023, 12:48am UTC](https://forum.mautic.org/t/cannot-view-contacts-in-campaigns-or-segment-just-loading-spinner/26231/2 "2023-02-24T00:48:52Z")

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Same problem here… did you ever got it to work again?  
Norma

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [February 24, 2023, 7:18am UTC](https://forum.mautic.org/t/cannot-view-contacts-in-campaigns-or-segment-just-loading-spinner/26231/3 "2023-02-24T07:18:42Z")

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Hi, this still happens in 4.4.6

> <https://github.com/mautic/mautic/issues/11475>
>
> \### Mautic Version
> 
> 4.4.x series
> 
> \### PHP version
> 
> 7.4.30
> 
> \### What browsers are… you seeing the problem on?
> 
> Chrome
> 
> \### What happened?
> 
> The contact list is not rendering when opening a segment.
> 
> \### How can we reproduce this issue?
> 
> Step 1: Create any segment
> Step 2: Open segment and try to see members of this segment
> 
> !\[Snímek obrazovky 2022-09-14 090019\](https://user-images.githubusercontent.com/30946803/190083647-6cbecbce-3832-4c72-b653-90eda77db8a8.png)
> 
> 
> \### Relevant log output
> 
> \`\`\`shell
> 
> \<div class="tab-content pa-md"\>
> \<div class="tab-pane active bdr-w-0 page-list" id="contacts-container" data-target-url="http://mautic.vim-jmk.cz/s/segment/view/140/contact/1"\>
> 
> \<div class="spinner"\>\<i class="fa fa-spin fa-spinner"\>\</i\>\</div\>
> \</div\>
> \<div class="tab-pane bdr-w-0 page-list" id="campaign-container"\>
> \<div id="campaign-share-container" style="position: relative"\>
> \<table id="campaign-share-table" class="table table-bordered table-striped mb-0"\>
> \<thead\>
> \<tr\>
> \<th\>
> Kampaň \</th\>
> \<th\>
> Share \</th\>
> \</tr\>
> \</thead\>
> \<tbody\>
> \<tr\>
> \<td\>
> \<a href="/s/campaigns/view/14" data-toggle="ajax"\>
> test 20220804-04 \</a\>
> \</td\>
> \<td width="20%"\>
> \<span class="campaign-share-stat" data-value="14"
> id="campaign-share-stat-14"\>\</span\> %
> \</td\>
> \</tr\>
> \<tr\>
> \<td\>
> \<a href="/s/campaigns/view/13" data-toggle="ajax"\>
> test 20220804-03 \</a\>
> \</td\>
> \<td width="20%"\>
> \<span class="campaign-share-stat" data-value="13"
> id="campaign-share-stat-13"\>\</span\> %
> \</td\>
> \</tr\>
> \<tr\>
> \<td\>
> \<a href="/s/campaigns/view/7" data-toggle="ajax"\>
> Kampan\_test \</a\>
> \</td\>
> \<td width="20%"\>
> \<span class="campaign-share-stat" data-value="7"
> id="campaign-share-stat-7"\>\</span\> %
> \</td\>
> \</tr\>
> \</tbody\>
> \</table\>
> \</div\>
> \</div\>
> \</div\>
>         
> \`\`\`
> 
> 
> \### Code of Conduct
> 
> \- \[X\] I confirm that I have read and agree to follow this project's Code of Conduct

Most likely it’s an environmental issue. I’m wondering if something in vendor folder needs an update…

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<div class="post-metadata">

**Author:** ![asad786](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/asad786/32/8990_2.png) [@asad786](https://forum.mautic.org/u/asad786)\
**Post date:** [March 14, 2023, 1:06pm UTC](https://forum.mautic.org/t/cannot-view-contacts-in-campaigns-or-segment-just-loading-spinner/26231/4 "2023-03-14T13:06:08Z")

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was related to mautic environmental issue, don’t need to reply.

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**Author:** ![truk](https://avatars.discourse-cdn.com/v4/letter/t/c0e974/32.png) [@truk](https://forum.mautic.org/u/truk)\
**Post date:** [July 5, 2023, 8:40pm UTC](https://forum.mautic.org/t/cannot-view-contacts-in-campaigns-or-segment-just-loading-spinner/26231/5 "2023-07-05T20:40:41Z")

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I have just installed version 4.4.9 and have a variation of this problem. Contacts load in Segments but Contacts do not load in Campaigns — Campaigns has the forever spinner. I am running PHP version 8.0.26 and MySQL version 8.0.31. Perhaps more detail about the ‘mautic environmental issue’ might help me out?

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**Author:** ![robm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/robm/32/260_2.png) [@robm](https://forum.mautic.org/u/robm)\
**Post date:** [July 26, 2023, 4:53pm UTC](https://forum.mautic.org/t/cannot-view-contacts-in-campaigns-or-segment-just-loading-spinner/26231/6 "2023-07-26T16:53:03Z")

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Same issue here. Thought it was a CORS issue but fixed that and the issue persists.

@asad786 can you share the enviromental issue you had what you changed that fixed it?

FYI for contacts under segment if you apply one of the filters you will suddenly get a contact list. But no such option for campaign contact list.

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**Author:** ![johassl](https://avatars.discourse-cdn.com/v4/letter/j/ba8739/32.png) [@johassl](https://forum.mautic.org/u/johassl)\
**Post date:** [November 16, 2023, 9:25am UTC](https://forum.mautic.org/t/cannot-view-contacts-in-campaigns-or-segment-just-loading-spinner/26231/7 "2023-11-16T09:25:04Z")

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I had the same issue and found that switching the Mautic URL in the Configuration from ‘http://…’ to ‘https://…’ resolved the problem for me.

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<div class="post-metadata">

**Author:** ![robm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/robm/32/260_2.png) [@robm](https://forum.mautic.org/u/robm)\
**Post date:** [November 17, 2023, 2:16pm UTC](https://forum.mautic.org/t/cannot-view-contacts-in-campaigns-or-segment-just-loading-spinner/26231/8 "2023-11-17T14:16:10Z")

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Upgrading to 4.10 fixed the issue for me.

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<div class="post-metadata">

**Author:** ![muldersc](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/muldersc/32/6471_2.png) [@muldersc](https://forum.mautic.org/u/muldersc)\
**Post date:** [February 15, 2024, 6:07pm UTC](https://forum.mautic.org/t/cannot-view-contacts-in-campaigns-or-segment-just-loading-spinner/26231/9 "2024-02-15T18:07:23Z")

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Same fix here. It was erroring in the browser when trying to load insecure content.