# Can't connect to a popup plugin **URL:** \ **Category:** Product Support\ **Created:** [July 11, 2017, 9:27pm UTC](https://forum.mautic.org/t/cant-connect-to-a-popup-plugin/8932 "2017-07-11T21:27:11Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![ThiagoT](https://avatars.discourse-cdn.com/v4/letter/t/f4b2a3/32.png) [@ThiagoT](https://forum.mautic.org/u/ThiagoT)\ **Post date:** [July 11, 2017, 9:27pm UTC](https://forum.mautic.org/t/cant-connect-to-a-popup-plugin/8932/1 "2017-07-11T21:27:11Z")
Hi guys, Im in love with my self hosted Mautic installation but Im having a hard time trying to connect it to Layered Popup WordPress plugin I use… When I try it says Invalid Username or Password (tripled checked against typos, Im sure it is correct)… Had already enabled HTTP basic auth and API. Ive also cleared cache and fixed database schema, but got no luck. When I change user and pass to an old [mautic.net](http://mautic.net) account it works flawlessly, so I think its something on my side. ![iuQ8k3c.png](http://i.imgur.com/iuQ8k3c.png) Checked log, heres the error thats showing up there, but I think its not related to login issue… [2017-07-11 19:15:48] mautic.NOTICE: PHP Notice - A non well formed numeric value encountered - in file ![D:]( "D:")homesitewwwrootappbundlesDashboardBundleEventWidgetDetailEvent.php - at line 164 [] [] Can someone help me? Thank you in advance ![:)]( ":)")) ---
**Author:** ![ThiagoT](https://avatars.discourse-cdn.com/v4/letter/t/f4b2a3/32.png) [@ThiagoT](https://forum.mautic.org/u/ThiagoT)\ **Post date:** [July 11, 2017, 9:27pm UTC](https://forum.mautic.org/t/cant-connect-to-a-popup-plugin/8932/2 "2017-07-11T21:27:11Z")
Hi guys, Im in love with my self hosted Mautic installation but Im having a hard time trying to connect it to Layered Popup WordPress plugin I use… When I try it says Invalid Username or Password (tripled checked against typos, Im sure it is correct)… Had already enabled HTTP basic auth and API. Ive also cleared cache and fixed database schema, but got no luck. When I change user and pass to an old [mautic.net](http://mautic.net) account it works flawlessly, so I think its something on my side. ![](http://i.imgur.com/iuQ8k3c.png) Checked log, heres the error thats showing up there, but I think its not related to login issue… [2017-07-11 19:15:48] mautic.NOTICE: PHP Notice - A non well formed numeric value encountered - in file D:homesitewwwrootappbundlesDashboardBundleEventWidgetDetailEvent.php - at line 164 [] [] Can someone help me? Thank you in advance :)) ---
**Author:** ![Emil](https://avatars.discourse-cdn.com/v4/letter/e/f4b2a3/32.png) [@Emil](https://forum.mautic.org/u/Emil)\ **Post date:** [December 4, 2017, 12:30pm UTC](https://forum.mautic.org/t/cant-connect-to-a-popup-plugin/8932/3 "2017-12-04T12:30:07Z")
did you find a solution, I have the same issue ---
**Author:** ![Emil](https://avatars.discourse-cdn.com/v4/letter/e/f4b2a3/32.png) [@Emil](https://forum.mautic.org/u/Emil)\ **Post date:** [December 4, 2017, 12:33pm UTC](https://forum.mautic.org/t/cant-connect-to-a-popup-plugin/8932/4 "2017-12-04T12:33:40Z")
Just clear the mautic cache 🙂 ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [December 4, 2017, 6:23pm UTC](https://forum.mautic.org/t/cant-connect-to-a-popup-plugin/8932/5 "2017-12-04T18:23:15Z")
@Emil have resolved ? ---
**Author:** ![Emil](https://avatars.discourse-cdn.com/v4/letter/e/f4b2a3/32.png) [@Emil](https://forum.mautic.org/u/Emil)\ **Post date:** [December 7, 2017, 6:36pm UTC](https://forum.mautic.org/t/cant-connect-to-a-popup-plugin/8932/6 "2017-12-07T18:36:57Z")
@bizcrony yes. Clearing the Mautic cache was the solution.