# Can't create an email

**URL:** <https://forum.mautic.org/t/cant-create-an-email/6546>\
**Category:** Product Support\
**Created:** [November 15, 2016, 12:00pm UTC](https://forum.mautic.org/t/cant-create-an-email/6546 "2016-11-15T12:00:34Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![bettondesign](https://avatars.discourse-cdn.com/v4/letter/b/8edcca/32.png) [@bettondesign](https://forum.mautic.org/u/bettondesign)\
**Post date:** [November 15, 2016, 12:00pm UTC](https://forum.mautic.org/t/cant-create-an-email/6546/1 "2016-11-15T12:00:34Z")

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Hi  
  
I am trying to create a test email with Mautic. I fill out all of the required fields and then click “Apply”.  
  
At this point all of the “Builder”, “Cancel”, Save & Close" and “Apply” buttons become greyed out. If I open up console there is the following error:

Code:

libraries.js?v4f8fe8c0:670 POST https://www.mywebsite.com/mautic/s/emails/new?mauticUserLastActive=1&mauticLastNotificationId= 404 (Article not found)

  
Now I can't use any of the buttons so I navigate back to "Emails" using the main menu and there are no emails saved.  
  
In addition to this, when I am creating an email if I click the "Auto Generate" button on the plain text email it just hangs and I get the following error in console:  

Code:

POST https://www.mywebsite.com/mautic/s/ajax?action=email:generatePlaintText&mauticUserLastActive=1&mauticLastNotificationId= 404 (Article not found)

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<div class="post-metadata">

**Author:** ![bettondesign](https://avatars.discourse-cdn.com/v4/letter/b/8edcca/32.png) [@bettondesign](https://forum.mautic.org/u/bettondesign)\
**Post date:** [November 15, 2016, 12:00pm UTC](https://forum.mautic.org/t/cant-create-an-email/6546/2 "2016-11-15T12:00:34Z")

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Hi  
I am trying to create a test email with Mautic. I fill out all of the required fields and then click “Apply”.  
At this point all of the “Builder”, “Cancel”, Save & Close" and “Apply” buttons become greyed out. If I open up console there is the following error:

```auto
libraries.js?v4f8fe8c0:670 POST https://www.mywebsite.com/mautic/s/emails/new?mauticUserLastActive=1&mauticLastNotificationId= 404 (Article not found)
```

Now I can’t use any of the buttons so I navigate back to “Emails” using the main menu and there are no emails saved.

In addition to this, when I am creating an email if I click the “Auto Generate” button on the plain text email it just hangs and I get the following error in console:

```auto
POST https://www.mywebsite.com/mautic/s/ajax?action=email:generatePlaintText&mauticUserLastActive=1&mauticLastNotificationId= 404 (Article not found)
```

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<div class="post-metadata">

**Author:** ![cStuartHardwick](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/cstuarthardwick/32/5695_2.png) [@cStuartHardwick](https://forum.mautic.org/u/cStuartHardwick)\
**Post date:** [January 14, 2017, 8:14pm UTC](https://forum.mautic.org/t/cant-create-an-email/6546/3 "2017-01-14T20:14:11Z")

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Bettondesign, did you get a solution? I’m having something similar, rendering Mautic utterly useless.

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**Author:** ![mastereduardo](https://avatars.discourse-cdn.com/v4/letter/m/ac8455/32.png) [@mastereduardo](https://forum.mautic.org/u/mastereduardo)\
**Post date:** [June 24, 2017, 6:30pm UTC](https://forum.mautic.org/t/cant-create-an-email/6546/4 "2017-06-24T18:30:58Z")

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I am just like I do not know if it’s something related to crobs?

![](https://1.bp.blogspot.com/-gbhqd5mqhGI/WU69xrw7HTI/AAAAAAAAIu4/kdDyA0szi6A22GJGg8bTpwC1azWhOeDRgCLcBGAs/s320/1.JPG)

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [April 9, 2020, 3:13pm UTC](https://forum.mautic.org/t/cant-create-an-email/6546/5 "2020-04-09T15:13:33Z")

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A post was split to a new topic: [Problems saving emails with word ‘select’ in the content](https://forum.mautic.org/t/problems-saving-emails-with-word-select-in-the-content/13835)