# Can't create new or edit email template

**URL:** <https://forum.mautic.org/t/cant-create-new-or-edit-email-template/19344>\
**Category:** Product Support\
**Tags:** community, mautic-3\
**Created:** [May 5, 2021, 6:22am UTC](https://forum.mautic.org/t/cant-create-new-or-edit-email-template/19344 "2021-05-05T06:22:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![taxi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/taxi/32/522_2.png) [@taxi](https://forum.mautic.org/u/taxi)\
**Post date:** [May 5, 2021, 6:22am UTC](https://forum.mautic.org/t/cant-create-new-or-edit-email-template/19344/1 "2021-05-05T06:22:49Z")

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**Your software**  
My Mautic version is: 3.3.3  
My PHP version is: 7.4.11  
My Database type and version is: 5.7

**Your problem**  
My problem is:  
I can’t create a new email template. Channels → Email.  
I have three email templates under this section. I can’t edit them either.  
When I click the edit or new button, nothing happens. The page content doesn’t change.

These errors are showing in the log:  
No entries in the log file.

Steps I have tried to fix the problem:  
No clue.

Many thanks for helping

Christian

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<div class="post-metadata">

**Author:** ![ascholten](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ascholten/32/691_2.png) [@ascholten](https://forum.mautic.org/u/ascholten)\
**Post date:** [June 14, 2021, 1:06pm UTC](https://forum.mautic.org/t/cant-create-new-or-edit-email-template/19344/2 "2021-06-14T13:06:06Z")

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I have a similar issue. I can preview an email, but changing the URL view to edit results in a 404  
[https://mautic.mydomain/s/emails/preview/9](https://mautic.mydomain/s/emails/preview/9) → [https://mautic.mydomain/s/emails/edit/9](https://mautic.mydomain/s/emails/edit/9)  
When I try to change the email from the campaignbuilder the edit url is:  
[https://mautic.mydomain/s/emails/edit/9](https://mautic.mydomain/s/emails/edit/9)? contentOnly=1&updateSelect=campaignevent\_properties\_email. This results in a 500 message.  
When I click “create new email” from the campaign builder I receive a 500 message  
Chrome and Firefox both didn’t work  
No logs.