# can't edit contacts

**URL:** <https://forum.mautic.org/t/cant-edit-contacts/7982>\
**Category:** Product Support\
**Created:** [March 21, 2017, 3:43pm UTC](https://forum.mautic.org/t/cant-edit-contacts/7982 "2017-03-21T15:43:11Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![valerio](https://avatars.discourse-cdn.com/v4/letter/v/3be4f8/32.png) [@valerio](https://forum.mautic.org/u/valerio)\
**Post date:** [March 21, 2017, 3:43pm UTC](https://forum.mautic.org/t/cant-edit-contacts/7982/1 "2017-03-21T15:43:11Z")

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Hi.  
  
I’ve updated to the latest versione today 2.7.1 and I’ve noticed that I cannot edit contact’s details, like the email address.  
  
Why?  
  
The edit command it’s simply unresponsive: I click it, nothing happens.  
  
  
  
Any idea how to fix that?  
  
  
  
Thanks

- Valerio

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**Author:** ![valerio](https://avatars.discourse-cdn.com/v4/letter/v/3be4f8/32.png) [@valerio](https://forum.mautic.org/u/valerio)\
**Post date:** [March 21, 2017, 3:43pm UTC](https://forum.mautic.org/t/cant-edit-contacts/7982/2 "2017-03-21T15:43:11Z")

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Hi.  
I’ve updated to the latest versione today 2.7.1 and I’ve noticed that I cannot edit contact’s details, like the email address.  
Why?  
The edit command it’s simply unresponsive: I click it, nothing happens.

Any idea how to fix that?

Thanks

- Valerio

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<div class="post-metadata">

**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [March 21, 2017, 9:14pm UTC](https://forum.mautic.org/t/cant-edit-contacts/7982/3 "2017-03-21T21:14:38Z")

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when you updated your mautic? and how you updated it?

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<div class="post-metadata">

**Author:** ![valerio](https://avatars.discourse-cdn.com/v4/letter/v/3be4f8/32.png) [@valerio](https://forum.mautic.org/u/valerio)\
**Post date:** [March 22, 2017, 3:05pm UTC](https://forum.mautic.org/t/cant-edit-contacts/7982/4 "2017-03-22T15:05:48Z")

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Two days ago, by the dashboard button.

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<div class="post-metadata">

**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [March 22, 2017, 10:01pm UTC](https://forum.mautic.org/t/cant-edit-contacts/7982/5 "2017-03-22T22:01:02Z")

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please try to update or fresh installation with some PHP extension by host

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<div class="post-metadata">

**Author:** ![valerio](https://avatars.discourse-cdn.com/v4/letter/v/3be4f8/32.png) [@valerio](https://forum.mautic.org/u/valerio)\
**Post date:** [March 22, 2017, 10:08pm UTC](https://forum.mautic.org/t/cant-edit-contacts/7982/6 "2017-03-22T22:08:49Z")

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Could you ease be more specific?  
Like upload and overwrite files again?

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**Author:** ![Julius2excel](https://avatars.discourse-cdn.com/v4/letter/j/0ea827/32.png) [@Julius2excel](https://forum.mautic.org/u/Julius2excel)\
**Post date:** [March 23, 2017, 3:30am UTC](https://forum.mautic.org/t/cant-edit-contacts/7982/7 "2017-03-23T03:30:04Z")

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Hi, I am also having this issue, I don’t seem to be able to access a contact’s actual page. The loading bar occurs when the link is clicked, but it doesn’t load. Also when putting in a manual URL the contacts page does not load.

Any help would be appreciated.

Thanks  
Julius

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [March 23, 2017, 10:55am UTC](https://forum.mautic.org/t/cant-edit-contacts/7982/8 "2017-03-23T10:55:58Z")

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You all have proper installation issue …please install again then see

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<div class="post-metadata">

**Author:** ![valerio](https://avatars.discourse-cdn.com/v4/letter/v/3be4f8/32.png) [@valerio](https://forum.mautic.org/u/valerio)\
**Post date:** [March 23, 2017, 11:05am UTC](https://forum.mautic.org/t/cant-edit-contacts/7982/9 "2017-03-23T11:05:06Z")

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> [@21487:@bizcrony](#):
>
> You all have proper installation issue …please install again then see

How can I re-install properly without deleting my actual data?

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [March 23, 2017, 11:05am UTC](https://forum.mautic.org/t/cant-edit-contacts/7982/10 "2017-03-23T11:05:52Z")

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back your data man then fresh installation