# Can't import a .csv file in Manage Leads **URL:** \ **Category:** Product Support\ **Created:** [December 26, 2015, 7:19pm UTC](https://forum.mautic.org/t/cant-import-a-csv-file-in-manage-leads/3073 "2015-12-26T19:19:24Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![painperdu](https://avatars.discourse-cdn.com/v4/letter/p/cc9497/32.png) [@painperdu](https://forum.mautic.org/u/painperdu)\ **Post date:** [December 26, 2015, 7:19pm UTC](https://forum.mautic.org/t/cant-import-a-csv-file-in-manage-leads/3073/1 "2015-12-26T19:19:24Z")
Each time I try to upload a .csv file in Manage Leads I get "Unable to read the imported csv file. " I can successfully upload the same file in Assets with no problem. The file is a small test .csv file with 11 records. I tried changing the fields around but no go. I checked permissions in FTP. The installation on my server is through Softaculous. ---
**Author:** ![painperdu](https://avatars.discourse-cdn.com/v4/letter/p/cc9497/32.png) [@painperdu](https://forum.mautic.org/u/painperdu)\ **Post date:** [December 26, 2015, 7:19pm UTC](https://forum.mautic.org/t/cant-import-a-csv-file-in-manage-leads/3073/2 "2015-12-26T19:19:24Z")
Each time I try to upload a .csv file in Manage Leads I get "Unable to read the imported csv file. " I can successfully upload the same file in Assets with no problem. The file is a small test .csv file with 11 records. I tried changing the fields around but no go. I checked permissions in FTP. The installation on my server is through Softaculous. ---
**Author:** ![shubham](https://avatars.discourse-cdn.com/v4/letter/s/85e7bf/32.png) [@shubham](https://forum.mautic.org/u/shubham)\ **Post date:** [December 27, 2015, 7:12am UTC](https://forum.mautic.org/t/cant-import-a-csv-file-in-manage-leads/3073/3 "2015-12-27T07:12:14Z")
Same issue happened with me too. try importing smaller csv list before moving to bigger one. It was imported in my case after 3 attempts. I tried 10,000 contacts but don’t know how many imports are imported yet. ---
**Author:** ![painperdu](https://avatars.discourse-cdn.com/v4/letter/p/cc9497/32.png) [@painperdu](https://forum.mautic.org/u/painperdu)\ **Post date:** [December 27, 2015, 8:18am UTC](https://forum.mautic.org/t/cant-import-a-csv-file-in-manage-leads/3073/4 "2015-12-27T08:18:15Z")
My test .csv only has 10 records on it. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [December 28, 2015, 6:19pm UTC](https://forum.mautic.org/t/cant-import-a-csv-file-in-manage-leads/3073/5 "2015-12-28T18:19:16Z")
@painperdu Could you share the file with us? You can change the real data. I’m interested in the file extension and structure. ---
**Author:** ![painperdu](https://avatars.discourse-cdn.com/v4/letter/p/cc9497/32.png) [@painperdu](https://forum.mautic.org/u/painperdu)\ **Post date:** [December 28, 2015, 8:05pm UTC](https://forum.mautic.org/t/cant-import-a-csv-file-in-manage-leads/3073/6 "2015-12-28T20:05:23Z")
Hi escpecz, any .csv file I’ve tried so far causes the same response. My test file is [https://drive.google.com/drive/u/1/folders/0Bx-7Mr5IZrcINTdrRTJMbWhWUU0](https://drive.google.com/drive/u/1/folders/0Bx-7Mr5IZrcINTdrRTJMbWhWUU0) My installation is at [http://ebigman.com/mautic/](http://ebigman.com/mautic/) with tester/tester as an admin account. ---
**Author:** ![painperdu](https://avatars.discourse-cdn.com/v4/letter/p/cc9497/32.png) [@painperdu](https://forum.mautic.org/u/painperdu)\ **Post date:** [December 29, 2015, 7:52pm UTC](https://forum.mautic.org/t/cant-import-a-csv-file-in-manage-leads/3073/7 "2015-12-29T19:52:01Z")
My problem was resolved by updating my installation of PHP to v5.5. I still don’t know what the problem with the earlier versions of PHP was but all seems well now. My initial problem occurred under PHP 5.3. I tried updating to PHP 5.4 but it seemed to get worse with any visit to the Mautic installation resulting in an outright 500 server error. Finally, updating to PHP 5.5 seems to have solved whatever was wrong. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [December 30, 2015, 10:35am UTC](https://forum.mautic.org/t/cant-import-a-csv-file-in-manage-leads/3073/8 "2015-12-30T10:35:42Z")
It’s great you managed to solve it. The Mautic requirements are here for more info about supported PHP versions: [https://www.mautic.org/download/requirements/](https://www.mautic.org/download/requirements/) @painperdu make sure to disable the tester account or change the password so some joker doesn’t make a mess 😉 ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:54pm UTC](https://forum.mautic.org/t/cant-import-a-csv-file-in-manage-leads/3073/9 "2020-02-02T22:54:36Z")