# Cant Install Mautic

**URL:** <https://forum.mautic.org/t/cant-install-mautic/9214>\
**Category:** Product Support\
**Created:** [August 10, 2017, 8:34pm UTC](https://forum.mautic.org/t/cant-install-mautic/9214 "2017-08-10T20:34:06Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![cmilian](https://avatars.discourse-cdn.com/v4/letter/c/9f8e36/32.png) [@cmilian](https://forum.mautic.org/u/cmilian)\
**Post date:** [August 10, 2017, 8:34pm UTC](https://forum.mautic.org/t/cant-install-mautic/9214/1 "2017-08-10T20:34:06Z")

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I am trying to install Mautic in an Azure Ubuntu Server. I have installed Apache and PHO on it. After copying and extracting folder I am getting this error.

Quote:

The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.  
System administrators, check server logs for errors.

  
  
HTC Access file is there, I also made all files in the html folder 777. Any ideas of what I can do. I check also the log folder and nothing is there.

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<div class="post-metadata">

**Author:** ![cmilian](https://avatars.discourse-cdn.com/v4/letter/c/9f8e36/32.png) [@cmilian](https://forum.mautic.org/u/cmilian)\
**Post date:** [August 10, 2017, 8:34pm UTC](https://forum.mautic.org/t/cant-install-mautic/9214/2 "2017-08-10T20:34:06Z")

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I am trying to install Mautic in an Azure Ubuntu Server. I have installed Apache and PHO on it. After copying and extracting folder I am getting this error. [quote]The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.  
System administrators, check server logs for errors.[/quote]

HTC Access file is there, I also made all files in the html folder 777. Any ideas of what I can do. I check also the log folder and nothing is there.

---

<div class="post-metadata">

**Author:** ![cmilian](https://avatars.discourse-cdn.com/v4/letter/c/9f8e36/32.png) [@cmilian](https://forum.mautic.org/u/cmilian)\
**Post date:** [August 10, 2017, 10:13pm UTC](https://forum.mautic.org/t/cant-install-mautic/9214/3 "2017-08-10T22:13:21Z")

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Don’t know how it was solved, but started to work after installing phpmyadmin