# Can't login after backup restauration **URL:** \ **Category:** Product Support\ **Created:** [August 12, 2016, 7:41pm UTC](https://forum.mautic.org/t/cant-login-after-backup-restauration/4876 "2016-08-12T19:41:03Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![luci78](https://avatars.discourse-cdn.com/v4/letter/l/9d8465/32.png) [@luci78](https://forum.mautic.org/u/luci78)\ **Post date:** [August 12, 2016, 7:41pm UTC](https://forum.mautic.org/t/cant-login-after-backup-restauration/4876/1 "2016-08-12T19:41:03Z")
Hi. I have made a backup then zipped and deleted all inside mautic dir. Then i unzip all files again and when i want to login again i can’t. I try to reset password with this message “No user could be identified with the given value.” I know the email and admin username that i have entered. Then i change in database the password in bak\_user table. I try again and still can’t login. “Invalid login. Please verify credentials.” What is wrong? How i can enter back again? ---
**Author:** ![luci78](https://avatars.discourse-cdn.com/v4/letter/l/9d8465/32.png) [@luci78](https://forum.mautic.org/u/luci78)\ **Post date:** [August 12, 2016, 7:41pm UTC](https://forum.mautic.org/t/cant-login-after-backup-restauration/4876/2 "2016-08-12T19:41:03Z")
Hi. I have made a backup then zipped and deleted all inside mautic dir. Then i unzip all files again and when i want to login again i can’t. I try to reset password with this message “No user could be identified with the given value.” I know the email and admin username that i have entered. Then i change in database the password in bak\_user table. I try again and still can’t login. “Invalid login. Please verify credentials.” What is wrong? How i can enter back again? ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [August 12, 2016, 8:04pm UTC](https://forum.mautic.org/t/cant-login-after-backup-restauration/4876/3 "2016-08-12T20:04:01Z")
Delete cache folder ---
**Author:** ![luci78](https://avatars.discourse-cdn.com/v4/letter/l/9d8465/32.png) [@luci78](https://forum.mautic.org/u/luci78)\ **Post date:** [August 12, 2016, 10:48pm UTC](https://forum.mautic.org/t/cant-login-after-backup-restauration/4876/4 "2016-08-12T22:48:38Z")
I tried but with the same result. ---
**Author:** ![luci78](https://avatars.discourse-cdn.com/v4/letter/l/9d8465/32.png) [@luci78](https://forum.mautic.org/u/luci78)\ **Post date:** [August 13, 2016, 3:35pm UTC](https://forum.mautic.org/t/cant-login-after-backup-restauration/4876/5 "2016-08-13T15:35:31Z")
Anyone can help me please to login back again? I am stuck from 16 hours in front of login. I can’t do anything. Please help me! ---
**Author:** ![Adam](https://avatars.discourse-cdn.com/v4/letter/a/4af34b/32.png) [@Adam](https://forum.mautic.org/u/Adam)\ **Post date:** [August 13, 2016, 3:43pm UTC](https://forum.mautic.org/t/cant-login-after-backup-restauration/4876/6 "2016-08-13T15:43:08Z")
Did you backup the database to? Was it a migration? There are a bunch of things that need to be changed. ---
**Author:** ![luci78](https://avatars.discourse-cdn.com/v4/letter/l/9d8465/32.png) [@luci78](https://forum.mautic.org/u/luci78)\ **Post date:** [August 13, 2016, 3:58pm UTC](https://forum.mautic.org/t/cant-login-after-backup-restauration/4876/7 "2016-08-13T15:58:48Z")
I have not touched the database. I want to update from 2.0.1 to 2.1.0 from the dashboard and it ended with the timeout error after one minute. Then I make it a backup and try fresh install 2.1.0. When I want to add actual database to 2.1.0 I see one error. In the next, I have deleted all 2.1.0 files and unzipped the old files. And from that point, I can’t enter. That is all I did. ---
**Author:** ![voymacao](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/voymacao/32/1837_2.png) [@voymacao](https://forum.mautic.org/u/voymacao)\ **Post date:** [May 1, 2018, 1:16pm UTC](https://forum.mautic.org/t/cant-login-after-backup-restauration/4876/8 "2018-05-01T13:16:45Z")
Old post but i just had same issue and found out that its related to the browser. Just clean your browsers cache and cookies or try with another browser.