# Can't save anything in settings

**URL:** <https://forum.mautic.org/t/cant-save-anything-in-settings/7810>\
**Category:** Product Support\
**Created:** [March 6, 2017, 10:26am UTC](https://forum.mautic.org/t/cant-save-anything-in-settings/7810 "2017-03-06T10:26:35Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Armant](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@Armant](https://forum.mautic.org/u/Armant)\
**Post date:** [March 6, 2017, 10:26am UTC](https://forum.mautic.org/t/cant-save-anything-in-settings/7810/1 "2017-03-06T10:26:35Z")

</div>

Hi,  
  
  
  
I recently upgraded to 2.6.1 , but now I can’t save anything in settings  
  
I’ve reinstalled it to double check it wasn’t the upgrade  
  
  
  
so what happens? :  
  
After making a change in the settings if I select “apply” or “save and close”  
  
It starts but then freezes  
  
when I inspect the console I get an error:  
  
_Failed to load resource: the server responded with a status of 403 ()_  
  
 _[https://marketing.prohandyman.co.za/s/config/edit?mauticUserLastActive=1&mauticLastNotificationId=](https://marketing.prohandyman.co.za/s/config/edit?mauticUserLastActive=1&mauticLastNotificationId=)_

Code:

POST https://marketing.prohandyman.co.za/s/config/edit?mauticUserLastActive=1&mauticLastNotificationId= 403 () libraries.js?vcc8b9b3b:670

send @ libraries.js?vcc8b9b3b:670  
ajax @ libraries.js?vcc8b9b3b:646  
fileUploadXhr @ libraries.js?vcc8b9b3b:2318  
$.fn.ajaxSubmit @ libraries.js?vcc8b9b3b:2306  
Mautic.postForm @ app.js?vcc8b9b3b:200  
Mautic.postMauticForm @ app.js?vcc8b9b3b:198  
(anonymous) @ app.js?vcc8b9b3b:197  
dispatch @ libraries.js?vcc8b9b3b:404  
elemData.handle @ libraries.js?vcc8b9b3b:379  
trigger @ libraries.js?vcc8b9b3b:402  
(anonymous) @ libraries.js?vcc8b9b3b:437  
each @ libraries.js?vcc8b9b3b:149  
each @ libraries.js?vcc8b9b3b:139  
trigger @ libraries.js?vcc8b9b3b:437  
jQuery.fn.(anonymous function) @ libraries.js?vcc8b9b3b:599  
buttonClick @ app.js?vcc8b9b3b:63  
dispatch @ libraries.js?vcc8b9b3b:404  
elemData.handle @ libraries.js?vcc8b9b3b:379

What else could I check?

---

<div class="post-metadata">

**Author:** ![Armant](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@Armant](https://forum.mautic.org/u/Armant)\
**Post date:** [March 6, 2017, 10:26am UTC](https://forum.mautic.org/t/cant-save-anything-in-settings/7810/2 "2017-03-06T10:26:35Z")

</div>

Hi,

I recently upgraded to 2.6.1 , but now I can’t save anything in settings  
I’ve reinstalled it to double check it wasn’t the upgrade

so what happens? :  
After making a change in the settings if I select “apply” or “save and close”  
It starts but then freezes  
when I inspect the console I get an error:  
Failed to load resource: the server responded with a status of 403 ()  
 [https://marketing.prohandyman.co.za/s/config/edit?mauticUserLastActive=1&mauticLastNotificationId=](https://marketing.prohandyman.co.za/s/config/edit?mauticUserLastActive=1&mauticLastNotificationId=)

```auto
POST https://marketing.prohandyman.co.za/s/config/edit?mauticUserLastActive=1&mauticLastNotificationId= 403 () libraries.js?vcc8b9b3b:670
 
send @ libraries.js?vcc8b9b3b:670
ajax @ libraries.js?vcc8b9b3b:646
fileUploadXhr @ libraries.js?vcc8b9b3b:2318
$.fn.ajaxSubmit @ libraries.js?vcc8b9b3b:2306
Mautic.postForm @ app.js?vcc8b9b3b:200
Mautic.postMauticForm @ app.js?vcc8b9b3b:198
(anonymous) @ app.js?vcc8b9b3b:197
dispatch @ libraries.js?vcc8b9b3b:404
elemData.handle @ libraries.js?vcc8b9b3b:379
trigger @ libraries.js?vcc8b9b3b:402
(anonymous) @ libraries.js?vcc8b9b3b:437
each @ libraries.js?vcc8b9b3b:149
each @ libraries.js?vcc8b9b3b:139
trigger @ libraries.js?vcc8b9b3b:437
jQuery.fn.(anonymous function) @ libraries.js?vcc8b9b3b:599
buttonClick @ app.js?vcc8b9b3b:63
dispatch @ libraries.js?vcc8b9b3b:404
elemData.handle @ libraries.js?vcc8b9b3b:379
```

What else could I check?

---

<div class="post-metadata">

**Author:** ![Armant](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@Armant](https://forum.mautic.org/u/Armant)\
**Post date:** [March 6, 2017, 12:14pm UTC](https://forum.mautic.org/t/cant-save-anything-in-settings/7810/3 "2017-03-06T12:14:31Z")

</div>

i have another instance on the same server working with 2.5.1 but this one with 2.6.1 isn’t

---

<div class="post-metadata">

**Author:** ![Armant](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@Armant](https://forum.mautic.org/u/Armant)\
**Post date:** [March 6, 2017, 1:45pm UTC](https://forum.mautic.org/t/cant-save-anything-in-settings/7810/4 "2017-03-06T13:45:10Z")

</div>

why does mautic redirect a subdomain to:  
[http://marketing.prohandyman.co.za/^(?!/(index.php|index\_dev.php|app|addons|plugins|media|upgrade)](http://marketing.prohandyman.co.za/%5E(?!/(index.php%7Cindex_dev.php%7Capp%7Caddons%7Cplugins%7Cmedia%7Cupgrade)))(/(.\*))$

solved the problem by  
1)removing Mautic, and then  
2)removing the subdomain as well.  
3)recreating subdomain and  
4)installing it again with softaculous?

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<div class="post-metadata">

**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [March 6, 2017, 10:51pm UTC](https://forum.mautic.org/t/cant-save-anything-in-settings/7810/5 "2017-03-06T22:51:29Z")

</div>

@Armant

This is the best way to solve the problems in Mautic always