# Can't send manual emails **URL:** \ **Category:** Mautic 3 - Install/Upgrade Support\ **Created:** [July 2, 2021, 2:03pm UTC](https://forum.mautic.org/t/cant-send-manual-emails/20056 "2021-07-02T14:03:18Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![reynolds77](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/reynolds77/32/1697_2.png) [@reynolds77](https://forum.mautic.org/u/reynolds77)\ **Post date:** [July 2, 2021, 2:03pm UTC](https://forum.mautic.org/t/cant-send-manual-emails/20056/1 "2021-07-02T14:03:18Z")
Hello everyone I hope you good, today I have a weird problem, I don’t really understand why it happens, I wish you can help me to fix that → **Your software** Mautic version v3.3.3 _My PHP version is_ : 7.4.18 _My MySQL/MariaDB version is_ : 10.5.11-MariaDB **Updating/Installing Errors** _I am_ : Installing _Upgrading/installing via_ : Web \*These errors are showing \* : ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/b/b06e5f487c6da62e44c0a350afdf8fe41bbaac6b.png) _My problem is_ : When I send a test email from email configuration it worked, when I send a preview of the email it also work but when i try to send to a segment it fail all time, i have configured the cronjob on plesk look this screen : ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/f38146b9fdb9bf8832512ebaa10cb264c9ff0c9a.png) I verify the cron work when I run it. So i don’t understand why or where it fail Thanks you to all in advance for helping me ! 🙂 ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 3, 2021, 6:13am UTC](https://forum.mautic.org/t/cant-send-manual-emails/20056/2 "2021-07-03T06:13:55Z")
Just to understand: both emails failed on your screenshot? Did you set frequency for emailing? ---
**Author:** ![reynolds77](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/reynolds77/32/1697_2.png) [@reynolds77](https://forum.mautic.org/u/reynolds77)\ **Post date:** [July 3, 2021, 9:32am UTC](https://forum.mautic.org/t/cant-send-manual-emails/20056/3 "2021-07-03T09:32:06Z")
Yes the two emails sended failed it’s a manual email so I have to set a frequency ? If yes how to do that please ---
**Author:** ![robm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/robm/32/260_2.png) [@robm](https://forum.mautic.org/u/robm)\ **Post date:** [July 4, 2021, 8:46am UTC](https://forum.mautic.org/t/cant-send-manual-emails/20056/4 "2021-07-04T08:46:37Z")
Are you able to send emails to the contacts from within the contact record section. Ie a one to one email and not trigged by segment membership? ---
**Author:** ![reynolds77](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/reynolds77/32/1697_2.png) [@reynolds77](https://forum.mautic.org/u/reynolds77)\ **Post date:** [July 4, 2021, 9:59am UTC](https://forum.mautic.org/t/cant-send-manual-emails/20056/5 "2021-07-04T09:59:14Z")
Yes I can send manual email to one or more without use segments when I send a preview test or the mautic test in configuration ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 5, 2021, 6:02am UTC](https://forum.mautic.org/t/cant-send-manual-emails/20056/6 "2021-07-05T06:02:22Z")
Hi, your cron seems to be set wrong. In the screenshot you have relative links starting with httpdocs. When u try it in ssh, it will work, cause you are in the right folder. Ut the cron needs a solute links. You need to find out your root folder on the shared server. For example /etc/httpdocs/mautic/bin/console ---
**Author:** ![cremigerhonig](https://avatars.discourse-cdn.com/v4/letter/c/9de053/32.png) [@cremigerhonig](https://forum.mautic.org/u/cremigerhonig)\ **Post date:** [July 5, 2024, 10:11am UTC](https://forum.mautic.org/t/cant-send-manual-emails/20056/8 "2024-07-05T10:11:43Z")
is it related to this issue? # [Not sending emails - adding various CSS to mails - sending email create 503 error](https://forum.mautic.org/t/not-sending-emails-adding-various-css-to-mails-sending-email-create-503-error/32651)