# Capturing elements fail capture image

**URL:** <https://forum.mautic.org/t/capturing-elements-fail-capture-image/12117>\
**Category:** Product Support\
**Created:** [December 23, 2019, 5:41pm UTC](https://forum.mautic.org/t/capturing-elements-fail-capture-image/12117 "2019-12-23T17:41:31Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![josevi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/josevi/32/636_2.png) [@josevi](https://forum.mautic.org/u/josevi)\
**Post date:** [December 23, 2019, 5:41pm UTC](https://forum.mautic.org/t/capturing-elements-fail-capture-image/12117/1 "2019-12-23T17:41:31Z")

</div>

**Your software**  
My Mautic version is:2.15.3  
My PHP version is:5.6

**Your problem**  
My problem is:  
Capturing elements when capturing an image of a website shows nothing, what could this be due to?

These errors are showing in the log:nothing

Steps I have tried to fix the problem:

---

<div class="post-metadata">

**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [January 25, 2021, 8:52pm UTC](https://forum.mautic.org/t/capturing-elements-fail-capture-image/12117/2 "2021-01-25T20:52:49Z")

</div>