# Change the author of an email message **URL:** \ **Category:** Product Support\ **Created:** [September 20, 2019, 12:20pm UTC](https://forum.mautic.org/t/change-the-author-of-an-email-message/11184 "2019-09-20T12:20:59Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![mojo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mojo/32/543_2.png) [@mojo](https://forum.mautic.org/u/mojo)\ **Post date:** [September 20, 2019, 12:20pm UTC](https://forum.mautic.org/t/change-the-author-of-an-email-message/11184/1 "2019-09-20T12:20:59Z")
My Mautic version is: 2.15.1 My PHP version is: 7 In our company we use the OsTicket system and we are very satisfied;) I would like to create a service model and I have one problem. I create a contact form in Mautic Name, email, problem / comment. Example: Max, [Max@SomeWebSite.com](mailto:Max@SomeWebSite.com), Text This request is currently sent to OsTicket (to our support address [Help@MyWebsite.com](mailto:Help@MyWebsite.com)) and the support staff can reply directly to the user. However, I would like to insert Mautic forms here. The trouble is that I can’t send this form to OsTicket with the user’s email address. I created a form in Mautic, in the settings I can specify “if the user completes the form = 1, then send a notification to [Help@MyWebsite.com](mailto:Help@MyWebsite.com)”, which is operated by OsTicket. Only this application will have the author and email to reply from the Mautic installation and not [Max@SomeWebSite.com](mailto:Max@SomeWebSite.com). So how do we send a notification / email from Mautic to [help@website.com](mailto:help@website.com) so that it is identified as the user address provided in the form, i.e. [Max@SomeWebSite.com](mailto:Max@SomeWebSite.com)? Then we can answer directly to the user with OsTicket - he will be its author. Can I change the sender in Mautic (to the value of the e-mail field from the form, here [Max@SomeWebSite.com](mailto:Max@SomeWebSite.com)) the message? Should the reply-to field be used? Thx, for help ---
**Author:** ![mojo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mojo/32/543_2.png) [@mojo](https://forum.mautic.org/u/mojo)\ **Post date:** [October 16, 2019, 2:23pm UTC](https://forum.mautic.org/t/change-the-author-of-an-email-message/11184/2 "2019-10-16T14:23:35Z")
Problem solved. Creating a new form, I discovered a field impersonating a user who is now a sender.