# Channels email record is not created

**URL:** <https://forum.mautic.org/t/channels-email-record-is-not-created/11456>\
**Category:** Product Support\
**Created:** [October 22, 2019, 8:28am UTC](https://forum.mautic.org/t/channels-email-record-is-not-created/11456 "2019-10-22T08:28:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![admin2](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/admin2/32/840_2.png) [@admin2](https://forum.mautic.org/u/admin2)\
**Post date:** [October 22, 2019, 8:28am UTC](https://forum.mautic.org/t/channels-email-record-is-not-created/11456/1 "2019-10-22T08:28:26Z")

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Hi There !

I’m getting this error…

Please help me to resolve this.

My Mautic version is: 2.15.3  
My PHP version is: 5

Channels email record is not inserted  
My problem is:

These errors are showing in the log:

Request URL: [http://localhost/mautic/s/emails/new?mauticUserLastActive=1&mauticLastNotificationId=](http://localhost/mautic/s/emails/new?mauticUserLastActive=1&mauticLastNotificationId=)  
Request Method: POST  
Status Code: 403

Steps I have tried to fix the problem:

In Left menu, press in channels  
Press in emails  
Press in new  
Fill the form  
Press “Apply”  
Nothing will be saved. All others featured works fine, this not.

Please Help me !

Thanks & Regards

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [January 25, 2021, 8:52pm UTC](https://forum.mautic.org/t/channels-email-record-is-not-created/11456/2 "2021-01-25T20:52:58Z")

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