# Channels \> Focus Items: Mautic is not able to take the screenshot of the target website

**URL:** <https://forum.mautic.org/t/channels-focus-items-mautic-is-not-able-to-take-the-screenshot-of-the-target-website/13151>\
**Category:** Product Support\
**Created:** [February 28, 2020, 3:56pm UTC](https://forum.mautic.org/t/channels-focus-items-mautic-is-not-able-to-take-the-screenshot-of-the-target-website/13151 "2020-02-28T15:56:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![aerendir](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aerendir/32/1050_2.png) [@aerendir](https://forum.mautic.org/u/aerendir)\
**Post date:** [February 28, 2020, 3:56pm UTC](https://forum.mautic.org/t/channels-focus-items-mautic-is-not-able-to-take-the-screenshot-of-the-target-website/13151/1 "2020-02-28T15:56:45Z")

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**Your software**  
My Mautic version is: 2.16.0  
My PHP version is: 7.2.24-0ubuntu0.18.04.3

# Problem

I’m trying to create a new focus item.

However, Mautic is not able to take the screenshot of the target website.

It doesn’t show any error nor logs anything in the logs (Settings \> System Info \> logs, but also nothing in `error.log`).

Any ideas about which could be the problem?

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 28, 2020, 4:32pm UTC](https://forum.mautic.org/t/channels-focus-items-mautic-is-not-able-to-take-the-screenshot-of-the-target-website/13151/2 "2020-02-28T16:32:14Z")

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Hi there,

This is because the screenshot API service used to run on [mautic.com](http://mautic.com) and was deprecated, so far as I understand it. There is a Github issue here:

> <https://github.com/mautic/mautic/issues/7179>
>
> Bug Description
> The more details the better...
> | Mautic version 2.15.0 |
> | PHP 7.0.33 |
> | Chrome browser on PC |
> Steps to reproduce
> When creating...