# Clear cache with ftp

**URL:** <https://forum.mautic.org/t/clear-cache-with-ftp/19574>\
**Category:** Product Support\
**Created:** [May 23, 2021, 7:49pm UTC](https://forum.mautic.org/t/clear-cache-with-ftp/19574 "2021-05-23T19:49:11Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![handsun](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/handsun/32/5225_2.png) [@handsun](https://forum.mautic.org/u/handsun)\
**Post date:** [May 23, 2021, 7:49pm UTC](https://forum.mautic.org/t/clear-cache-with-ftp/19574/1 "2021-05-23T19:49:11Z")

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**Your software**  
My Mautic version is:3.3  
My PHP version is: 7.4.18  
My Database type and version is:SQL serveravatar

**Your problem**  
My problem is:I need to clear cache using ftp (PuTTY is not connecting for some reason, I have also contacted Vultr) so I can see the cache clearing plugin I installed via ftp, can anyone help?

These errors are showing in the log:

Steps I have tried to fix the problem:

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**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\
**Post date:** [May 23, 2021, 11:11pm UTC](https://forum.mautic.org/t/clear-cache-with-ftp/19574/2 "2021-05-23T23:11:35Z")

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Delete the contents of var/cache/prod

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<div class="post-metadata">

**Author:** ![handsun](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/handsun/32/5225_2.png) [@handsun](https://forum.mautic.org/u/handsun)\
**Post date:** [May 24, 2021, 11:29am UTC](https://forum.mautic.org/t/clear-cache-with-ftp/19574/3 "2021-05-24T11:29:34Z")

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Thanks EJL for your help! 1 more question, I backed up that folder and there are more than 1600 files and several folders in it, deleting the entire contents sounds drastic, do I have to recreate the folders?

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**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\
**Post date:** [May 24, 2021, 3:28pm UTC](https://forum.mautic.org/t/clear-cache-with-ftp/19574/4 "2021-05-24T15:28:16Z")

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Mautic will automatically recreate it for you.

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<div class="post-metadata">

**Author:** ![handsun](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/handsun/32/5225_2.png) [@handsun](https://forum.mautic.org/u/handsun)\
**Post date:** [May 24, 2021, 10:26pm UTC](https://forum.mautic.org/t/clear-cache-with-ftp/19574/5 "2021-05-24T22:26:01Z")

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Excellent! I deleted all files and was able to see the gautit clear cache plugin, which I Activated and saved, when I run it I see a Permissions error, my plugins through ftp installation show permissions of 775 and 664. I read in doc that mautic requires 755 and 644, which my install has, the plugins are 775 and 664. the other 3 plugins I added through ftp with the correct folder structure do not show up in Plugins Page. Message: An error occured. Either directory not found or directory permission not set correctly

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**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\
**Post date:** [May 25, 2021, 1:37pm UTC](https://forum.mautic.org/t/clear-cache-with-ftp/19574/6 "2021-05-25T13:37:27Z")

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You can click update plugins and then clear cache again.

Why not use “console cache:clear” command via ssh or save as a cron and run only when necessary

I read the clear cache plugin in no longer supported.