# Click Count doesn't work

**URL:** <https://forum.mautic.org/t/click-count-doesnt-work/4913>\
**Category:** Product Support\
**Created:** [August 16, 2016, 9:04am UTC](https://forum.mautic.org/t/click-count-doesnt-work/4913 "2016-08-16T09:04:27Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![valentyn-md](https://avatars.discourse-cdn.com/v4/letter/v/3ec8ea/32.png) [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\
**Post date:** [August 16, 2016, 9:04am UTC](https://forum.mautic.org/t/click-count-doesnt-work/4913/1 "2016-08-16T09:04:27Z")

</div>

Clicks Count in Channel \> Emails doesn’t work for me. I see that this is simple url with tracking code. I copied this url and manually paste in browser, but nothing happened. All the time this happens. I don’t know how another people deal with this. I can’t see any errors in logs.  
  
I am using mailgun mail provideer via Mautic SMTP settings. WHat I should to do to make Click COunt works?

---

<div class="post-metadata">

**Author:** ![valentyn-md](https://avatars.discourse-cdn.com/v4/letter/v/3ec8ea/32.png) [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\
**Post date:** [August 16, 2016, 9:04am UTC](https://forum.mautic.org/t/click-count-doesnt-work/4913/2 "2016-08-16T09:04:27Z")

</div>

Clicks Count in Channel \> Emails doesn’t work for me. I see that this is simple url with tracking code. I copied this url and manually paste in browser, but nothing happened. All the time this happens. I don’t know how another people deal with this. I can’t see any errors in logs.  
I am using mailgun mail provideer via Mautic SMTP settings. WHat I should to do to make Click COunt works?

---

<div class="post-metadata">

**Author:** ![BobbyP](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@BobbyP](https://forum.mautic.org/u/BobbyP)\
**Post date:** [August 16, 2016, 10:51am UTC](https://forum.mautic.org/t/click-count-doesnt-work/4913/3 "2016-08-16T10:51:55Z")

</div>

Log out as admin as Mautic does not count admin clicks , clear cache or start a new session with different browser

---

<div class="post-metadata">

**Author:** ![valentyn-md](https://avatars.discourse-cdn.com/v4/letter/v/3ec8ea/32.png) [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\
**Post date:** [August 16, 2016, 2:52pm UTC](https://forum.mautic.org/t/click-count-doesnt-work/4913/4 "2016-08-16T14:52:37Z")

</div>

> [@14628:@BobbyP](#):
>
> Log out as admin as Mautic does not count admin clicks , clear cache or start a new session with different browser

yes, it works! Thanks. Looks like I was sleeping, forgot about this.

---

<div class="post-metadata">

**Author:** ![valentyn-md](https://avatars.discourse-cdn.com/v4/letter/v/3ec8ea/32.png) [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\
**Post date:** [August 16, 2016, 3:06pm UTC](https://forum.mautic.org/t/click-count-doesnt-work/4913/5 "2016-08-16T15:06:38Z")

</div>

> [@14650:@valentyn-md](#):
>
> yes, it works! Thanks. Looks like I was sleeping, forgot about this.

But there are some problem with mailgun , it added own tracking url, not mautic. Therefore it didn’t track opened email.

---

<div class="post-metadata">

**Author:** ![BobbyP](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@BobbyP](https://forum.mautic.org/u/BobbyP)\
**Post date:** [August 16, 2016, 5:41pm UTC](https://forum.mautic.org/t/click-count-doesnt-work/4913/6 "2016-08-16T17:41:50Z")

</div>

CRON???

---

<div class="post-metadata">

**Author:** ![BobbyP](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@BobbyP](https://forum.mautic.org/u/BobbyP)\
**Post date:** [August 16, 2016, 5:57pm UTC](https://forum.mautic.org/t/click-count-doesnt-work/4913/7 "2016-08-16T17:57:27Z")

</div>

i use sendgrid but all is tracked