# Click on email automatically unsubscribing contact

**URL:** <https://forum.mautic.org/t/click-on-email-automatically-unsubscribing-contact/17209>\
**Category:** Product Support\
**Created:** [November 30, 2020, 7:48am UTC](https://forum.mautic.org/t/click-on-email-automatically-unsubscribing-contact/17209 "2020-11-30T07:48:05Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![seanyboy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/seanyboy/32/3211_2.png) [@seanyboy](https://forum.mautic.org/u/seanyboy)\
**Post date:** [November 30, 2020, 7:48am UTC](https://forum.mautic.org/t/click-on-email-automatically-unsubscribing-contact/17209/1 "2020-11-30T07:48:05Z")

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**Your software**  
My Mautic version is:  
My PHP version is:  
My Database type and version is:

**Your problem**  
My problem is:

I have an email in a campaign - that everyone who clicked on it, was unsubscribed automatically at the same time. I don’t know why this is happening. My email system is sendgrid.

 ![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/453ff6cba8567fea9d7b5528f74a3fa12fa3cb24.png)  
 ![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/63732976bfb3ea53407b65642dbac6f2f93981db.png)

Steps I have tried to fix the problem:

checking the code

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**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [November 30, 2020, 7:17pm UTC](https://forum.mautic.org/t/click-on-email-automatically-unsubscribing-contact/17209/2 "2020-11-30T19:17:17Z")

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That is very strange indeed. Have you checked your activity logs in SendGrid to see if maybe SendGrid is bouncing them or blocking the sending ?

Is this happening with only a specific email or with all your emails ?

Have you run a test to yourself (to a separate email address and when **not logged** into mautic) and see if you have similar behaviour ?

Hopefully these steps can help with starting to debug the problem

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**Author:** ![seanyboy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/seanyboy/32/3211_2.png) [@seanyboy](https://forum.mautic.org/u/seanyboy)\
**Post date:** [December 1, 2020, 8:17am UTC](https://forum.mautic.org/t/click-on-email-automatically-unsubscribing-contact/17209/3 "2020-12-01T08:17:39Z")

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Hi Mike,

I did some more testing and research and I think I found the problem - **spam filters that click all links**

that would explain all the links being clicked and the one-click unsubscribe button that mautic provides.

so now I have 2 issues:

1. how to remove the one-click unsubscribe button
2. how to “fool” the spam filters so that they don’t mess the click rates and actions?

Maybe I should open a new topic and share with the team.

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**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [December 1, 2020, 8:53am UTC](https://forum.mautic.org/t/click-on-email-automatically-unsubscribing-contact/17209/4 "2020-12-01T08:53:32Z")

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Hi

To answer your questions:

1. You could set up a campaign for the unsubscribe. So what you would do here is have a link to a landing page where you would give the person the option to opt-out (you can also use a preferences LP here). and on clicked/ submit take them to a thank you page/ sorry to see you leverage, inside the campaign you would have a decision if landed on page (you can also add referral from page) and then an action to add Do Not Contact  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/3/30aa9f132138dbf179f7d967626937d8a20e9079.png)

2. I am not sure how you could do this, maybe with points for each click and to somehow use a campaign to check the number of points and if points is greater than 5 to flag these people with a tag…  
Interesting to hear other thoughts on this.

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<div class="post-metadata">

**Author:** ![seanyboy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/seanyboy/32/3211_2.png) [@seanyboy](https://forum.mautic.org/u/seanyboy)\
**Post date:** [December 1, 2020, 1:01pm UTC](https://forum.mautic.org/t/click-on-email-automatically-unsubscribing-contact/17209/5 "2020-12-01T13:01:15Z")

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to solve the unsubscribe issue, i created a new preference page with a manual form.

the other issue of link clicking - I don’t know. maybe adding some sort of re-captcha in the email - open to ideas.