# Coming issue in encryption in email settings **URL:** \ **Category:** Product Support\ **Created:** [April 4, 2023, 11:07am UTC](https://forum.mautic.org/t/coming-issue-in-encryption-in-email-settings/27619 "2023-04-04T11:07:51Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![anushika](https://avatars.discourse-cdn.com/v4/letter/a/439d5e/32.png) [@anushika](https://forum.mautic.org/u/anushika)\ **Post date:** [April 4, 2023, 11:07am UTC](https://forum.mautic.org/t/coming-issue-in-encryption-in-email-settings/27619/1 "2023-04-04T11:07:51Z")
![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/97c9c943b905c929099178320083ded3fde44550.png) if i use port 25 then it works but coming issue with port 587 and 465 and both the ports are listening ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 4, 2023, 2:02pm UTC](https://forum.mautic.org/t/coming-issue-in-encryption-in-email-settings/27619/2 "2023-04-04T14:02:38Z")
What is your version? ---
**Author:** ![anushika](https://avatars.discourse-cdn.com/v4/letter/a/439d5e/32.png) [@anushika](https://forum.mautic.org/u/anushika)\ **Post date:** [April 5, 2023, 5:54am UTC](https://forum.mautic.org/t/coming-issue-in-encryption-in-email-settings/27619/3 "2023-04-05T05:54:02Z")
![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/40c2589ddd7898d015e930e52d026626715539d9.png) mautic version ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/6e9b8349026e3ed73f6f10fa697232947247de9b.png) ---
**Author:** ![anushika](https://avatars.discourse-cdn.com/v4/letter/a/439d5e/32.png) [@anushika](https://forum.mautic.org/u/anushika)\ **Post date:** [April 5, 2023, 5:54am UTC](https://forum.mautic.org/t/coming-issue-in-encryption-in-email-settings/27619/4 "2023-04-05T05:54:50Z")
i have also check this issue by downgrading the php version but still issue is same ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 5, 2023, 6:06am UTC](https://forum.mautic.org/t/coming-issue-in-encryption-in-email-settings/27619/5 "2023-04-05T06:06:49Z")
I have seen this error before. The problem was, that altough Mautic was trying to connect with TLS, the Postfix on the other side was not able to communicate properly. I could never solve it. But the same Mautic worked with any other postfix perfectly together. ---
**Author:** ![anushika](https://avatars.discourse-cdn.com/v4/letter/a/439d5e/32.png) [@anushika](https://forum.mautic.org/u/anushika)\ **Post date:** [April 5, 2023, 6:30am UTC](https://forum.mautic.org/t/coming-issue-in-encryption-in-email-settings/27619/6 "2023-04-05T06:30:21Z")
so could you please tell me how can i solve this issue in mautic as i am using cyber panel for this and not able to understand the issue As in cyberpanel if i am using webmail that is working perfectly for both incoming and outgoing mail service ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 5, 2023, 6:46am UTC](https://forum.mautic.org/t/coming-issue-in-encryption-in-email-settings/27619/7 "2023-04-05T06:46:31Z")
Hi, This is rather a cyberpanel issue. They have an excellent community and forum, I’m sure they can help. > **[CyberPanel Community](https://community.cyberpanel.net/)** > > CyberPanel is web hosting control which is based on OpenLitespeed. Comes with builtin support for DNS, FTP, Email, File Manager and automatic SSL. ---
**Author:** ![tobsowo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tobsowo/32/3096_2.png) [@tobsowo](https://forum.mautic.org/u/tobsowo)\ **Post date:** [April 6, 2023, 9:12pm UTC](https://forum.mautic.org/t/coming-issue-in-encryption-in-email-settings/27619/8 "2023-04-06T21:12:13Z")
Please do remember to share here when you found a solution so that it can help others. ---
**Author:** ![anushika](https://avatars.discourse-cdn.com/v4/letter/a/439d5e/32.png) [@anushika](https://forum.mautic.org/u/anushika)\ **Post date:** [April 7, 2023, 5:45am UTC](https://forum.mautic.org/t/coming-issue-in-encryption-in-email-settings/27619/9 "2023-04-07T05:45:16Z")
I am facing the same problem that this person has mentioned but didn’t find any solution for this > [@Mautic - Configuration - Email Setting - Test Connection Error](https://forum.mautic.org/t/mautic-configuration-email-setting-test-connection-error/23157/3): > > Hello! Thank you for your early reply Please refer to the attached screenshot and correct me if I am wrong. I will be publishing them on the Community as well Thanks and Regards could you guys please help as in cyberpanel there is no option available for disble or enable SMTP restriction