# Configuration Screen doesnt loading

**URL:** <https://forum.mautic.org/t/configuration-screen-doesnt-loading/29738>\
**Category:** Product Support\
**Tags:** mautic-4\
**Created:** [October 23, 2023, 3:58pm UTC](https://forum.mautic.org/t/configuration-screen-doesnt-loading/29738 "2023-10-23T15:58:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![alexfelicioni](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/alexfelicioni/32/8389_2.png) [@alexfelicioni](https://forum.mautic.org/u/alexfelicioni)\
**Post date:** [October 23, 2023, 3:58pm UTC](https://forum.mautic.org/t/configuration-screen-doesnt-loading/29738/1 "2023-10-23T15:58:45Z")

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**Your software**  
My Mautic version is: 4.4.10  
My PHP version is: 8.0.30  
My Database type and version is: 5.7.43

**Your problem**  
My problem is: I can no go to mautic configuration page.  
When i go to configuration menu → configuration the mautic configuration page doesnt loads.  
All other configuration menu option working fine.

These errors are showing in the log:

2023-10-23 12:52:27] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\Exception\ConnectionLost: “An exception occurred while executing ‘SELECT p0\_.id AS id\_0, p0\_.name AS name\_1, p0\_.is\_published AS is\_published\_2, p0\_.supported\_features AS supported\_features\_3, p0\_.api\_keys AS api\_keys\_4, p0\_.feature\_settings AS feature\_settings\_5, p0\_.plugin\_id AS plugin\_id\_6 FROM plugin\_integration\_settings p0\_ INNER JOIN plugins p1\_ ON p0\_.plugin\_id = p1\_.id’: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away” at /home/aainfoco/public\_html/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 115 {“exception”:“[object] (Doctrine\DBAL\Exception\ConnectionLost(code: 0): An exception occurred while executing ‘SELECT p0\_.id AS id\_0, p0\_.name AS name\_1, p0\_.is\_published AS is\_published\_2, p0\_.supported\_features AS supported\_features\_3, p0\_.api\_keys AS api\_keys\_4, p0\_.feature\_settings AS feature\_settings\_5, p0\_.plugin\_id AS plugin\_id\_6 FROM plugin\_integration\_settings p0\_ INNER JOIN plugins p1\_ ON p0\_.plugin\_id = p1\_.id’:\n\nSQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /home/aainfoco/public\_html/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:115, Doctrine\DBAL\Driver\PDO\Exception(code: HY000): SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /home/aainfoco/public\_html/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDO/Exception.php:18, PDOException(code: HY000): SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /home/aainfoco/public\_html/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:141)”} {“hostname”:“[server.vipreseller20ssd.com](http://server.vipreseller20ssd.com)”,“pid”:1363991}  
[2023-10-23 12:52:27] mautic.NOTICE: PHP Notice - Unknown: [CLOSED] IMAP connection broken (server response) (errflg=2) - in file Unknown - at line 0 {“hostname”:“[server.vipreseller20ssd.com](http://server.vipreseller20ssd.com)”,“pid”:1363991}  
[2023-10-23 12:52:27] mautic.NOTICE: PHP Notice - Unknown: [CLOSED] IMAP connection broken (server response) (errflg=2) - in file Unknown - at line 0 {“hostname”:“[server.vipreseller20ssd.com](http://server.vipreseller20ssd.com)”,“pid”:1363991}  
[2023-10-23 12:52:27] mautic.NOTICE: PHP Notice - Unknown: [CLOSED] IMAP connection broken (server response) (errflg=2) - in file Unknown - at line 0 {“hostname”:“[server.vipreseller20ssd.com](http://server.vipreseller20ssd.com)”,“pid”:1363991}

Steps I have tried to fix the problem:  
by log, i think the error is on IMAP mail function, i dont know how to change the imap configuration whithout access to this configuration page.

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<div class="post-metadata">

**Author:** ![alexfelicioni](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/alexfelicioni/32/8389_2.png) [@alexfelicioni](https://forum.mautic.org/u/alexfelicioni)\
**Post date:** [October 23, 2023, 5:37pm UTC](https://forum.mautic.org/t/configuration-screen-doesnt-loading/29738/2 "2023-10-23T17:37:14Z")

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i have changed the local.php file and removed the email account data so config screen loads.  
after input email data mautic crash and no loads the configuration screen again.  
the problem seens on ssl/tls certificate configuration.  
any body help me?

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<div class="post-metadata">

**Author:** ![alexfelicioni](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/alexfelicioni/32/8389_2.png) [@alexfelicioni](https://forum.mautic.org/u/alexfelicioni)\
**Post date:** [October 23, 2023, 11:15pm UTC](https://forum.mautic.org/t/configuration-screen-doesnt-loading/29738/3 "2023-10-23T23:15:07Z")

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Solved.  
the problen is on TSL protocol. Using SSL works fine

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\
**Post date:** [October 25, 2023, 11:15am UTC](https://forum.mautic.org/t/configuration-screen-doesnt-loading/29738/4 "2023-10-25T11:15:32Z")

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