# Configuring bounce function error
**URL:** https://forum.mautic.org/t/configuring-bounce-function-error/2790
**Category:** Product Support
**Created:** [November 17, 2015, 1:18pm UTC](https://forum.mautic.org/t/configuring-bounce-function-error/2790 "2015-11-17T13:18:56Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@StrongMinds](https://forum.mautic.org/u/StrongMinds)
#### Post date: [November 17, 2015, 1:18pm UTC](https://forum.mautic.org/t/configuring-bounce-function-error/2790/1 "2015-11-17T13:18:56Z")
We have entered IMAP parameters into Email Config Bounce screen and when testing get a ‘success’ message. The email account is successfully getting bounces when we log in directly to the account.
However, we are getting the following error when we run a cron job:
php /var/www/html/dev/app/console mautic:fetch:email --env=prod
Connection error: IMAP Authentication cancelled
PHP Notice: Unknown: IMAP protocol error: Client aborted AUTHENTICATE command. s7mb146419416qki (errflg=2) in Unknown on line 0
Any thoughts?
---
### Author:  [@StrongMinds](https://forum.mautic.org/u/StrongMinds)
#### Post date: [November 17, 2015, 1:18pm UTC](https://forum.mautic.org/t/configuring-bounce-function-error/2790/2 "2015-11-17T13:18:56Z")
We have entered IMAP parameters into Email Config Bounce screen and when testing get a ‘success’ message. The email account is successfully getting bounces when we log in directly to the account.
However, we are getting the following error when we run a cron job:
php /var/www/html/dev/app/console mautic:fetch:email --env=prod
Connection error: IMAP Authentication cancelled
PHP Notice: Unknown: IMAP protocol error: Client aborted AUTHENTICATE command. s7mb146419416qki (errflg=2) in Unknown on line 0
Any thoughts?
---
### Author:  [@StrongMinds](https://forum.mautic.org/u/StrongMinds)
#### Post date: [November 17, 2015, 5:04pm UTC](https://forum.mautic.org/t/configuring-bounce-function-error/2790/3 "2015-11-17T17:04:05Z")
@alanhartless any idea here?
---
### Author:  [@StrongMinds](https://forum.mautic.org/u/StrongMinds)
#### Post date: [November 17, 2015, 7:52pm UTC](https://forum.mautic.org/t/configuring-bounce-function-error/2790/4 "2015-11-17T19:52:30Z")
@escopecz Do you have any idea?
---
### Author:  [@escopecz](https://forum.mautic.org/u/escopecz)
#### Post date: [November 18, 2015, 10:30am UTC](https://forum.mautic.org/t/configuring-bounce-function-error/2790/5 "2015-11-18T10:30:57Z")
No idea. I tried to find more about the error message, but there’s not much about it. Maybe this:
[http://serverfault.com/questions/723470/cant-connect-to-mail-server-anymore](http://serverfault.com/questions/723470/cant-connect-to-mail-server-anymore)
---
### Author:  [@StrongMinds](https://forum.mautic.org/u/StrongMinds)
#### Post date: [November 18, 2015, 4:49pm UTC](https://forum.mautic.org/t/configuring-bounce-function-error/2790/6 "2015-11-18T16:49:21Z")
@escopecz figured it out. if you do not click ‘apply’ and attempt to test prior, you get that error.
---
### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [February 2, 2020, 10:57pm UTC](https://forum.mautic.org/t/configuring-bounce-function-error/2790/7 "2020-02-02T22:57:05Z")