# Contact do not get added from tracking pixel but get updated if already exists

**URL:** <https://forum.mautic.org/t/contact-do-not-get-added-from-tracking-pixel-but-get-updated-if-already-exists/17600>\
**Category:** General Discussion\
**Tags:** mautic-3\
**Created:** [December 29, 2020, 9:30am UTC](https://forum.mautic.org/t/contact-do-not-get-added-from-tracking-pixel-but-get-updated-if-already-exists/17600 "2020-12-29T09:30:19Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![namratasaun](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/namratasaun/32/2801_2.png) [@namratasaun](https://forum.mautic.org/u/namratasaun)\
**Post date:** [December 29, 2020, 9:30am UTC](https://forum.mautic.org/t/contact-do-not-get-added-from-tracking-pixel-but-get-updated-if-already-exists/17600/1 "2020-12-29T09:30:19Z")

</div>

I am integrating the tracking pixel with my android app.  
when email do not exist, it is not creating a new contact. but when email exists, it surely can update that contact.  
No error in logs