# Contact email reply not showing under contact history **URL:** \ **Category:** Product Support\ **Created:** [June 22, 2021, 7:59pm UTC](https://forum.mautic.org/t/contact-email-reply-not-showing-under-contact-history/19937 "2021-06-22T19:59:08Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![elsaadj](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/elsaadj/32/672_2.png) [@elsaadj](https://forum.mautic.org/u/elsaadj)\ **Post date:** [June 22, 2021, 7:59pm UTC](https://forum.mautic.org/t/contact-email-reply-not-showing-under-contact-history/19937/1 "2021-06-22T19:59:08Z")
**Your software** My Mautic version is: 3.3.3 My PHP version is: 7.3.27 My Database type and version is: mysql Ver 15.1 Distrib 10.2.36-MariaDB **Your problem** After sending email to a contact from Mautic and replying to the email from outside Mautic, the contact history shows Email Read Event, but the contact reply email doesn’t show up in contact history? mautic:email:fetch 1 email processed for {…} INBOX with a criteria of UNSEEN These errors are showing in the log: Steps I have tried to fix the problem: ---
**Author:** ![elsaadj](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/elsaadj/32/672_2.png) [@elsaadj](https://forum.mautic.org/u/elsaadj)\ **Post date:** [June 24, 2021, 5:44pm UTC](https://forum.mautic.org/t/contact-email-reply-not-showing-under-contact-history/19937/2 "2021-06-24T17:44:41Z")
Any one knows which cron command reads inbox to make sure? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [June 25, 2021, 9:55am UTC](https://forum.mautic.org/t/contact-email-reply-not-showing-under-contact-history/19937/3 "2021-06-25T09:55:42Z")
```auto php /path/to/mautic/bin/console mautic:email:fetch ``` Source: > **[Cron jobs](https://docs.mautic.org/en/setup/cron-jobs)** > > . . . . Mautic 3 introduced a new path for cron jobs bin/console if you are using the legacy Mautic 2.x series you should replace this with the older version, app/console. . . . Mautic requires a few cron jobs to handle some maintenance tasks such as... ---
**Author:** ![elsaadj](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/elsaadj/32/672_2.png) [@elsaadj](https://forum.mautic.org/u/elsaadj)\ **Post date:** [June 25, 2021, 7:28pm UTC](https://forum.mautic.org/t/contact-email-reply-not-showing-under-contact-history/19937/4 "2021-06-25T19:28:50Z")
Thank you for the help, When contact replies to email sent from Mautic, the contact in Mautic shows email read, but doesn’t show email reply php /path/to/mautic/bin/console mautic:email:fetch 1 email processed for {imap.mail…apps.com:993/imap/ssl}INBOX with a criteria of UNSEEN Any idea what UNSEEN means? debug log: [2021-06-25 14:22:52] mautic.DEBUG: MONITORED EMAIL: Processing message ID 47 for a bounce [2021-06-25 14:22:52] mautic.DEBUG: MONITORED EMAIL: Processing message ID 47 for an unsubscription [2021-06-25 14:22:52] mautic.DEBUG: MONITORED EMAIL: Unsubscription email was not found [2021-06-25 14:22:52] mautic.DEBUG: MONITORED EMAIL: Processing message ID 47 for a feedback loop report ---
**Author:** ![elsaadj](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/elsaadj/32/672_2.png) [@elsaadj](https://forum.mautic.org/u/elsaadj)\ **Post date:** [July 7, 2021, 2:57pm UTC](https://forum.mautic.org/t/contact-email-reply-not-showing-under-contact-history/19937/5 "2021-07-07T14:57:36Z")
How you turn on debug trace for email contact reply fetch? ---
**Author:** ![elsaadj](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/elsaadj/32/672_2.png) [@elsaadj](https://forum.mautic.org/u/elsaadj)\ **Post date:** [July 8, 2021, 11:29am UTC](https://forum.mautic.org/t/contact-email-reply-not-showing-under-contact-history/19937/6 "2021-07-08T11:29:40Z")
Any one knows what Mautic does with emails fetched from inbox contact reply? It is fetching the email but not putting under the contact, need hint were to look to see what happens to fetched UNSEEN emails. We have been searching internet for weeks for a clue. Posted this question to mautic github and it was closed without any hint on what to do. ---
**Author:** ![elsaadj](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/elsaadj/32/672_2.png) [@elsaadj](https://forum.mautic.org/u/elsaadj)\ **Post date:** [July 8, 2021, 10:08pm UTC](https://forum.mautic.org/t/contact-email-reply-not-showing-under-contact-history/19937/7 "2021-07-08T22:08:28Z")
Added print to Mailbox.php getMail(), we see mautic is fetching the correct email, we can’t figure out why it doesn’t show up in contact history. Does Mautic put the contact reply email in the contact history by default or it will need to be configured to do so? Any help is greatly appreciated! ---
**Author:** ![elsaadj](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/elsaadj/32/672_2.png) [@elsaadj](https://forum.mautic.org/u/elsaadj)\ **Post date:** [September 27, 2021, 1:40pm UTC](https://forum.mautic.org/t/contact-email-reply-not-showing-under-contact-history/19937/8 "2021-09-27T13:40:12Z")
Figured out the issue, now contact history shows “Email Replied”. However, there is no way to view the reply email from Mautic.