# contact import hangs **URL:** \ **Category:** Product Support\ **Created:** [July 21, 2016, 1:39am UTC](https://forum.mautic.org/t/contact-import-hangs/4577 "2016-07-21T01:39:43Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![latrotech](https://avatars.discourse-cdn.com/v4/letter/l/6f9a4e/32.png) [@latrotech](https://forum.mautic.org/u/latrotech)\ **Post date:** [July 21, 2016, 1:39am UTC](https://forum.mautic.org/t/contact-import-hangs/4577/1 "2016-07-21T01:39:43Z")
In short I was successfully plodding along importing our db a region at a time. I got to the 23rd region when I got a an error ( I thought it was a 500, I didnt pay that much attention… ) turns out it cant have been as there is nothing in the logs… Anyway, I now hang when I try and open /s/contacts/import I have checked the app/logs/ and the only issues I could see were 1. “mautic.ERROR: Error: Allowed memory size of…” so I increased the memory 2. mautic.ERROR: Uncaught PHP Exception SymfonyComponentHttpKernelExceptionNotFoundHttpException: “Requested URL not found: /app/logs/mautic\_prod-2016-07-20.php” at /home/[myaccount]/public\_html/sportnews/marketing/app/bundles/CoreBundle/Controller/CommonController.php line 411 Both didnt seem to have anything to do with “/s/contacts/import” … Has anyone experienced anything like this and if so can you point me in the right direction. Thanks in advance ---
**Author:** ![latrotech](https://avatars.discourse-cdn.com/v4/letter/l/6f9a4e/32.png) [@latrotech](https://forum.mautic.org/u/latrotech)\ **Post date:** [July 21, 2016, 1:39am UTC](https://forum.mautic.org/t/contact-import-hangs/4577/2 "2016-07-21T01:39:43Z")
In short I was successfully plodding along importing our db a region at a time. I got to the 23rd region when I got a an error ( I thought it was a 500, I didnt pay that much attention… ) turns out it cant have been as there is nothing in the logs… Anyway, I now hang when I try and open /s/contacts/import I have checked the app/logs/ and the only issues I could see were 1. “mautic.ERROR: Error: Allowed memory size of…” so I increased the memory 2. mautic.ERROR: Uncaught PHP Exception SymfonyComponentHttpKernelExceptionNotFoundHttpException: “Requested URL not found: /app/logs/mautic\_prod-2016-07-20.php” at /home/[myaccount]/public\_html/sportnews/marketing/app/bundles/CoreBundle/Controller/CommonController.php line 411 Both didnt seem to have anything to do with “/s/contacts/import” … Has anyone experienced anything like this and if so can you point me in the right direction. Thanks in advance ---
**Author:** ![latrotech](https://avatars.discourse-cdn.com/v4/letter/l/6f9a4e/32.png) [@latrotech](https://forum.mautic.org/u/latrotech)\ **Post date:** [July 21, 2016, 2:04am UTC](https://forum.mautic.org/t/contact-import-hangs/4577/3 "2016-07-21T02:04:34Z")
I thought I would include this as it looks rather strange. [21-Jul-2016 10:04:49 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 70080841 bytes) in /home/[my account]/public\_html/sportnews/marketing/app/bundles/CoreBundle/IpLookup/AbstractLocalDataLookup.php on line 85 [21-Jul-2016 11:24:48 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public\_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70 [21-Jul-2016 11:27:06 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public\_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70 [21-Jul-2016 11:31:11 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public\_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70 [21-Jul-2016 11:36:54 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public\_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70 [21-Jul-2016 11:38:37 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public\_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70 [21-Jul-2016 11:41:22 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public\_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70 [21-Jul-2016 11:58:00 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public\_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70 [21-Jul-2016 12:02:11 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public\_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70 [21-Jul-2016 12:04:26 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public\_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70 [21-Jul-2016 12:11:07 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public\_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70 [21-Jul-2016 12:18:06 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public\_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70 [21-Jul-2016 12:25:40 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public\_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70 [21-Jul-2016 12:53:53 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public\_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70 [21-Jul-2016 12:59:54 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public\_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70 ---
**Author:** ![latrotech](https://avatars.discourse-cdn.com/v4/letter/l/6f9a4e/32.png) [@latrotech](https://forum.mautic.org/u/latrotech)\ **Post date:** [July 21, 2016, 3:09am UTC](https://forum.mautic.org/t/contact-import-hangs/4577/4 "2016-07-21T03:09:41Z")
confirmed this is the fail: ```auto [21-Jul-2016 14:08:01 Australia/Melbourne] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/[my account]/public_html/sportnews/marketing/app/bundles/LeadBundle/EventListener/LeadSubscriber.php on line 70 ``` Now just need to workout the fix…