# Contact Info Not Loading on Click

**URL:** <https://forum.mautic.org/t/contact-info-not-loading-on-click/8954>\
**Category:** Product Support\
**Created:** [July 16, 2017, 1:21pm UTC](https://forum.mautic.org/t/contact-info-not-loading-on-click/8954 "2017-07-16T13:21:03Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![nepatriot](https://avatars.discourse-cdn.com/v4/letter/n/e5b9ba/32.png) [@nepatriot](https://forum.mautic.org/u/nepatriot)\
**Post date:** [July 16, 2017, 1:21pm UTC](https://forum.mautic.org/t/contact-info-not-loading-on-click/8954/1 "2017-07-16T13:21:03Z")

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Just updated to 2.9 from a relatively fresh installation.  
  
  
  
When clicking on a contact in the Contacts screeen getting the following console error:

Code:

libraries.js?v88e9533f:673 GET https://marketing.searchtreatment.com/s/contacts/view/11?\_=1500214004902&mauticUserLastActive=1&mauticLastNotificationId= 500 (Internal Server Error) libraries.js?v88e9533f:673

  
Has anyone else run into this and/or have a solution?

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<div class="post-metadata">

**Author:** ![nepatriot](https://avatars.discourse-cdn.com/v4/letter/n/e5b9ba/32.png) [@nepatriot](https://forum.mautic.org/u/nepatriot)\
**Post date:** [July 16, 2017, 1:21pm UTC](https://forum.mautic.org/t/contact-info-not-loading-on-click/8954/2 "2017-07-16T13:21:03Z")

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Just updated to 2.9 from a relatively fresh installation.

When clicking on a contact in the Contacts screeen getting the following console error:

`libraries.js?v88e9533f:673 GET https://marketing.searchtreatment.com/s/contacts/view/11?_=1500214004902&mauticUserLastActive=1&mauticLastNotificationId= 500 (Internal Server Error)
libraries.js?v88e9533f:673 `

Has anyone else run into this and/or have a solution?

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<div class="post-metadata">

**Author:** ![denispavliha](https://avatars.discourse-cdn.com/v4/letter/d/e0b2c6/32.png) [@denispavliha](https://forum.mautic.org/u/denispavliha)\
**Post date:** [July 17, 2017, 4:20am UTC](https://forum.mautic.org/t/contact-info-not-loading-on-click/8954/3 "2017-07-17T04:20:18Z")

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See server logs on why that 500 occurs

D.

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<div class="post-metadata">

**Author:** ![nepatriot](https://avatars.discourse-cdn.com/v4/letter/n/e5b9ba/32.png) [@nepatriot](https://forum.mautic.org/u/nepatriot)\
**Post date:** [July 17, 2017, 11:36am UTC](https://forum.mautic.org/t/contact-info-not-loading-on-click/8954/4 "2017-07-17T11:36:32Z")

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Here is the error log:

```auto
[2017-07-17 08:34:01] mautic.CRITICAL: Uncaught PHP Exception DoctrineDBALExceptionTableNotFoundException: "An exception occurred while executing 'SELECT * FROM lead_event_log lel WHERE (lel.lead_id = ?) AND (lel.bundle = ?) AND (lel.object = ?) ORDER BY lel.date_added DESC LIMIT 25' with params [19, "lead", "import"]: SQLSTATE[42S02]: Base table or view not found: 1146 Table 'searchtreatmentmarketing.lead_event_log' doesn't exist" at /home/dh_stk7bj/marketing.searchtreatment.com/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 53 {"exception":"[object] (Doctrine\DBAL\Exception\TableNotFoundException(code: 0): An exception occurred while executing 'SELECT * FROM lead_event_log lel WHERE (lel.lead_id = ?) AND (lel.bundle = ?) AND (lel.object = ?) ORDER BY lel.date_added DESC LIMIT 25' with params [19, "lead", "import"]:nnSQLSTATE[42S02]: Base table or view not found: 1146 Table 'searchtreatmentmarketing.lead_event_log' doesn't exist at /home/dh_stk7bj/marketing.searchtreatment.com/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:53, Doctrine\DBAL\Driver\PDOException(code: 42S02): SQLSTATE[42S02]: Base table or view not found: 1146 Table 'searchtreatmentmarketing.lead_event_log' doesn't exist at /home/dh_stk7bj/marketing.searchtreatment.com/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php:93, PDOException(code: 42S02): SQLSTATE[42S02]: Base table or view not found: 1146 Table 'searchtreatmentmarketing.lead_event_log' doesn't exist at /home/dh_stk7bj/marketing.searchtreatment.com/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php:91)"} []
```

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<div class="post-metadata">

**Author:** ![Avocation](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/avocation/32/135_2.png) [@Avocation](https://forum.mautic.org/u/Avocation)\
**Post date:** [July 18, 2017, 1:14pm UTC](https://forum.mautic.org/t/contact-info-not-loading-on-click/8954/5 "2017-07-18T13:14:09Z")

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I’m getting the problem of clicking on a contact but no response too.

I resolved mine by going through a database update schema from section 4 on John’s note at this site: [https://johnlinhart.com/blog/uh-oh-mautic-upgrade-was-not-successful](https://johnlinhart.com/blog/uh-oh-mautic-upgrade-was-not-successful)

I can now click on contacts and see their details.

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<div class="post-metadata">

**Author:** ![nepatriot](https://avatars.discourse-cdn.com/v4/letter/n/e5b9ba/32.png) [@nepatriot](https://forum.mautic.org/u/nepatriot)\
**Post date:** [July 18, 2017, 3:50pm UTC](https://forum.mautic.org/t/contact-info-not-loading-on-click/8954/6 "2017-07-18T15:50:05Z")

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@Avocation thank you!!!

It was a rather simple fix…from your link:  
“The easiest is to look at [your-mautic-url]/s/update/schema to see in what state your database is and to see if it applies the schema update…”

I just went to https://[my-mautic-url]/s/update/schema and after a while, there was this message:  
Database schema has been updated.  
Then, I was able to open my contact.

So, it looks like something in the update process did not complete fully and going to the URL above fixed the issue.

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<div class="post-metadata">

**Author:** ![Camilo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/camilo/32/16_2.png) [@Camilo](https://forum.mautic.org/u/Camilo)\
**Post date:** [July 21, 2017, 8:42pm UTC](https://forum.mautic.org/t/contact-info-not-loading-on-click/8954/7 "2017-07-21T20:42:30Z")

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+1 to nepatriot’s reply based on John Linhart’s blog post. Running the s/update/schema URL updated my installation. I can now see contact history again after the v2.9 update.
