# Contact no added on Filtering Segment

**URL:** <https://forum.mautic.org/t/contact-no-added-on-filtering-segment/27847>\
**Category:** Product Support\
**Created:** [April 28, 2023, 12:00pm UTC](https://forum.mautic.org/t/contact-no-added-on-filtering-segment/27847 "2023-04-28T12:00:48Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![dnxyz](https://avatars.discourse-cdn.com/v4/letter/d/e99b99/32.png) [@dnxyz](https://forum.mautic.org/u/dnxyz)\
**Post date:** [April 28, 2023, 12:00pm UTC](https://forum.mautic.org/t/contact-no-added-on-filtering-segment/27847/1 "2023-04-28T12:00:48Z")

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**Your software**  
My Mautic version is: v4.1.1  
My PHP version is:  
My Database type and version is:

**Your problem**  
My problem is:  
I was create new segment with filtering method, i want find cold lead (not active user) from ebook downloader lead. I was set the filtering but contact still not added automaticly. are my setting was false?

These errors are showing in the log:

Steps I have tried to fix the problem:  
I was delete the segment and create new one, but contact still not added automaticly

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**Author:** ![dnxyz](https://avatars.discourse-cdn.com/v4/letter/d/e99b99/32.png) [@dnxyz](https://forum.mautic.org/u/dnxyz)\
**Post date:** [May 15, 2023, 7:44am UTC](https://forum.mautic.org/t/contact-no-added-on-filtering-segment/27847/2 "2023-05-15T07:44:51Z")

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UP need help,  
i think my mautic error, because i cant segmenting contacts based on filtering.

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [May 15, 2023, 7:50am UTC](https://forum.mautic.org/t/contact-no-added-on-filtering-segment/27847/3 "2023-05-15T07:50:41Z")

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Make sure your segments cron are running.