# Contacts cannot be accessed after manual update

**URL:** <https://forum.mautic.org/t/contacts-cannot-be-accessed-after-manual-update/10098>\
**Category:** Product Support\
**Created:** [January 2, 2018, 12:47pm UTC](https://forum.mautic.org/t/contacts-cannot-be-accessed-after-manual-update/10098 "2018-01-02T12:47:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ronan](https://avatars.discourse-cdn.com/v4/letter/r/3ec8ea/32.png) [@Ronan](https://forum.mautic.org/u/Ronan)\
**Post date:** [January 2, 2018, 12:47pm UTC](https://forum.mautic.org/t/contacts-cannot-be-accessed-after-manual-update/10098/1 "2018-01-02T12:47:32Z")

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Hi,

We have tried manually updating our Mautic system from 2.7.1 to 2.10.1 (this version because of a CRM connector we are using.

We used the manual update instructions from John Linhart.

[https://johnlinhart.com/blog/uh-oh-mautic-upgrade-was-not-successful](https://johnlinhart.com/blog/uh-oh-mautic-upgrade-was-not-successful)

Almost everything looks good, ony issue is that when we click on contacts nothing happens. Entering the URL manually we get a manual server error.

Any ideas what we did wrong and tips to get this working again?

Cheers  
Ronan

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**Author:** ![Ronan](https://avatars.discourse-cdn.com/v4/letter/r/3ec8ea/32.png) [@Ronan](https://forum.mautic.org/u/Ronan)\
**Post date:** [January 2, 2018, 1:01pm UTC](https://forum.mautic.org/t/contacts-cannot-be-accessed-after-manual-update/10098/2 "2018-01-02T13:01:11Z")

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Hi,

we are getting a 500 server error

Regards  
Ronan

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**Author:** ![Ronan](https://avatars.discourse-cdn.com/v4/letter/r/3ec8ea/32.png) [@Ronan](https://forum.mautic.org/u/Ronan)\
**Post date:** [January 2, 2018, 1:25pm UTC](https://forum.mautic.org/t/contacts-cannot-be-accessed-after-manual-update/10098/3 "2018-01-02T13:25:52Z")

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Problem resolved, we should have read the instructions more carefully.

The database schema needed updating as well.

Cheers  
Ronan

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [January 8, 2018, 8:14am UTC](https://forum.mautic.org/t/contacts-cannot-be-accessed-after-manual-update/10098/4 "2018-01-08T08:14:16Z")

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@ronan if you need any upgrade in future you should clear cache, update schema first then , try to upgrade on dashboard or with upgrade.php.