# Contacts disappeared! **URL:** \ **Category:** Product Support\ **Created:** [June 20, 2017, 6:39am UTC](https://forum.mautic.org/t/contacts-disappeared/8769 "2017-06-20T06:39:00Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![olafdammann](https://avatars.discourse-cdn.com/v4/letter/o/779978/32.png) [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Post date:** [June 20, 2017, 6:39am UTC](https://forum.mautic.org/t/contacts-disappeared/8769/1 "2017-06-20T06:39:00Z")
Hi all I didn’t check my small Mautic for a while in depth. Well… Yesterday I found, that the Segments still show me the amount of contacts being in it, but the contacts themselves seems to be gone. On the contacts page I only see three contacts left. In the Segments page I see the right amount of contacts in the blue rectangle. Only thing I remember was updating to 2.8.2 Anyone an idea? Help highly appreciated Olaf ---
**Author:** ![olafdammann](https://avatars.discourse-cdn.com/v4/letter/o/779978/32.png) [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Post date:** [June 20, 2017, 6:39am UTC](https://forum.mautic.org/t/contacts-disappeared/8769/2 "2017-06-20T06:39:00Z")
Hi all I didn’t check my small Mautic for a while in depth. Well… Yesterday I found, that the Segments still show me the amount of contacts being in it, but the contacts themselves seems to be gone. On the contacts page I only see three contacts left. In the Segments page I see the right amount of contacts in the blue rectangle. Only thing I remember was updating to 2.8.2 Anyone an idea? Help highly appreciated Olaf ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [June 20, 2017, 7:02am UTC](https://forum.mautic.org/t/contacts-disappeared/8769/3 "2017-06-20T07:02:27Z")
Is there a filter applied in the contact list view? ---
**Author:** ![olafdammann](https://avatars.discourse-cdn.com/v4/letter/o/779978/32.png) [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Post date:** [June 20, 2017, 8:08am UTC](https://forum.mautic.org/t/contacts-disappeared/8769/4 "2017-06-20T08:08:40Z")
none visible ---
**Author:** ![olafdammann](https://avatars.discourse-cdn.com/v4/letter/o/779978/32.png) [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Post date:** [June 21, 2017, 5:20pm UTC](https://forum.mautic.org/t/contacts-disappeared/8769/5 "2017-06-21T17:20:52Z")
And: Cache deleted, too. Anyone an idea?? ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [June 21, 2017, 5:31pm UTC](https://forum.mautic.org/t/contacts-disappeared/8769/6 "2017-06-21T17:31:35Z")
What happens when you click the blue rectangle in the segment list? ---
**Author:** ![olafdammann](https://avatars.discourse-cdn.com/v4/letter/o/779978/32.png) [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Post date:** [June 22, 2017, 2:33am UTC](https://forum.mautic.org/t/contacts-disappeared/8769/7 "2017-06-22T02:33:17Z")
next page says “No Results Found” ☹ ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [June 22, 2017, 5:34am UTC](https://forum.mautic.org/t/contacts-disappeared/8769/8 "2017-06-22T05:34:39Z")
Mautic log? Database log? Database transaction log? ---
**Author:** ![olafdammann](https://avatars.discourse-cdn.com/v4/letter/o/779978/32.png) [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Post date:** [June 22, 2017, 11:06am UTC](https://forum.mautic.org/t/contacts-disappeared/8769/9 "2017-06-22T11:06:55Z")
Here is the first lines from the Database, addresses anonymized: [https://podcast-machen.de/log/](https://podcast-machen.de/log/) Sadly enough this funny forum-software doesnt save long posts. The Leads like “phil.hupka@xxx.xx” are not visible in Mautic. ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [June 22, 2017, 1:11pm UTC](https://forum.mautic.org/t/contacts-disappeared/8769/10 "2017-06-22T13:11:18Z")
Are the leads in the lead table? ---
**Author:** ![olafdammann](https://avatars.discourse-cdn.com/v4/letter/o/779978/32.png) [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Post date:** [June 22, 2017, 1:42pm UTC](https://forum.mautic.org/t/contacts-disappeared/8769/11 "2017-06-22T13:42:06Z")
only the four, that I can see in the webinterface ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [June 22, 2017, 3:05pm UTC](https://forum.mautic.org/t/contacts-disappeared/8769/12 "2017-06-22T15:05:03Z")
This is very strange. Did you (or your provider) accidentally roll back? BTW, haven’t you already switched to SuiteCRM? 😉 ---
**Author:** ![olafdammann](https://avatars.discourse-cdn.com/v4/letter/o/779978/32.png) [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Post date:** [June 22, 2017, 4:38pm UTC](https://forum.mautic.org/t/contacts-disappeared/8769/13 "2017-06-22T16:38:15Z")
Strange… Another word for “Mautic”. Neither me nor my provider did anything in the Database (that I am aware of). I gave up and move over to Active Campaign. Mautic is a nice promise but I doubt that the project as is can deliver. ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [June 23, 2017, 6:28am UTC](https://forum.mautic.org/t/contacts-disappeared/8769/14 "2017-06-23T06:28:39Z")
I am running about 10 instances auf Mautic on a dedicated server. I have never experienced anything similar. Contacts do not get removed - except you delete them from the database or you perform a cleanup. Something unusual (from outside Mautic) must have been happened. Good luck with Active Campaign - I really mean it. I would be glad if you share your experiences in this forum or per personal message. ---
**Author:** ![mybpoconsultant](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mybpoconsultant/32/6161_2.png) [@mybpoconsultant](https://forum.mautic.org/u/mybpoconsultant)\ **Post date:** [November 5, 2021, 10:44pm UTC](https://forum.mautic.org/t/contacts-disappeared/8769/15 "2021-11-05T22:44:42Z")
Hello @olafdammann – Most likely you need to hit the view toggle switch in the top right that says “toggle anonymous contacts” when you hover over it… This is a pesky button that makes contacts disappear. ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/8/86bcb586224365e44e29be7ea12f4c388d2828de.png)