# Contacts not getting added

**URL:** <https://forum.mautic.org/t/contacts-not-getting-added/17529>\
**Category:** Product Support\
**Tags:** community, mautic-3\
**Created:** [December 23, 2020, 7:29am UTC](https://forum.mautic.org/t/contacts-not-getting-added/17529 "2020-12-23T07:29:53Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![neha2216](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/neha2216/32/3015_2.png) [@neha2216](https://forum.mautic.org/u/neha2216)\
**Post date:** [December 23, 2020, 7:29am UTC](https://forum.mautic.org/t/contacts-not-getting-added/17529/1 "2020-12-23T07:29:54Z")

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**Your problem**  
My problem is: users are not getting added in mautic if they signup from a mobile browser . I am missing almost half of my contacts due to this . Please help