# Contacts not importing in mautic while importing in browser or importing in background

**URL:** <https://forum.mautic.org/t/contacts-not-importing-in-mautic-while-importing-in-browser-or-importing-in-background/28771>\
**Category:** Product Support\
**Tags:** mautic-4\
**Created:** [July 31, 2023, 7:34am UTC](https://forum.mautic.org/t/contacts-not-importing-in-mautic-while-importing-in-browser-or-importing-in-background/28771 "2023-07-31T07:34:36Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![futureexpert](https://avatars.discourse-cdn.com/v4/letter/f/6a8cbe/32.png) [@futureexpert](https://forum.mautic.org/u/futureexpert)\
**Post date:** [July 31, 2023, 7:34am UTC](https://forum.mautic.org/t/contacts-not-importing-in-mautic-while-importing-in-browser-or-importing-in-background/28771/1 "2023-07-31T07:34:36Z")

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My Mautic version is: 4.4.9  
My PHP version is:  
My Database type and version is:

My problem is: contacts not importing in Mautic while importing in the browser or importing in the background

Steps I have tried to fix the problem: 1) test by increasing and decreasing limit  
2) reduce the contact size upto 6000 only

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [July 31, 2023, 7:41am UTC](https://forum.mautic.org/t/contacts-not-importing-in-mautic-while-importing-in-browser-or-importing-in-background/28771/2 "2023-07-31T07:41:08Z")

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Hi,  
The background import is processed by the mautic:import cron command. Have you set it up?  
Here is a good tutorial:

> **[How to import contacts to Mautic in the background without timing out -...](https://kb.mautic.org/article/how-to-import-contacts-to-mautic-in-the-background-without-timing-out.html)**
>
> How to import large volumes of contacts to Mautic using the background cron job.

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<div class="post-metadata">

**Author:** ![futureexpert](https://avatars.discourse-cdn.com/v4/letter/f/6a8cbe/32.png) [@futureexpert](https://forum.mautic.org/u/futureexpert)\
**Post date:** [July 31, 2023, 7:43am UTC](https://forum.mautic.org/t/contacts-not-importing-in-mautic-while-importing-in-browser-or-importing-in-background/28771/4 "2023-07-31T07:43:13Z")

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yes i have set crons job for 5 min.

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [July 31, 2023, 7:43am UTC](https://forum.mautic.org/t/contacts-not-importing-in-mautic-while-importing-in-browser-or-importing-in-background/28771/5 "2023-07-31T07:43:28Z")

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Do this:

Start the import in the background in the UI, go to Mautic and execute the command. See what the response is.

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**Author:** ![futureexpert](https://avatars.discourse-cdn.com/v4/letter/f/6a8cbe/32.png) [@futureexpert](https://forum.mautic.org/u/futureexpert)\
**Post date:** [July 31, 2023, 7:44am UTC](https://forum.mautic.org/t/contacts-not-importing-in-mautic-while-importing-in-browser-or-importing-in-background/28771/6 "2023-07-31T07:44:43Z")

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Will you please elaborate it how to do that properly?

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [July 31, 2023, 7:59am UTC](https://forum.mautic.org/t/contacts-not-importing-in-mautic-while-importing-in-browser-or-importing-in-background/28771/7 "2023-07-31T07:59:58Z")

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Sure.

1. stop the cronjobs
2. do an import, like you would do and choose to do it in background
3. login to your Mautic via SSH, and execture the command you set in your cron. This will help you to understand if you are using the right command and/or there are any problems.

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<div class="post-metadata">

**Author:** ![futureexpert](https://avatars.discourse-cdn.com/v4/letter/f/6a8cbe/32.png) [@futureexpert](https://forum.mautic.org/u/futureexpert)\
**Post date:** [July 31, 2023, 8:04am UTC](https://forum.mautic.org/t/contacts-not-importing-in-mautic-while-importing-in-browser-or-importing-in-background/28771/8 "2023-07-31T08:04:20Z")

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Thank you for this information. I’ll surely try it .

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**Author:** ![pierre\_a](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pierre_a/32/7031_2.png) [@pierre\_a](https://forum.mautic.org/u/pierre_a)\
**Post date:** [August 4, 2023, 3:24pm UTC](https://forum.mautic.org/t/contacts-not-importing-in-mautic-while-importing-in-browser-or-importing-in-background/28771/9 "2023-08-04T15:24:41Z")

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Hello @futureexpert,

It’s done on your side?

Pierre