# Contacts stuck in pending in Campaign **URL:** \ **Category:** Product Support\ **Created:** [September 2, 2025, 7:23pm UTC](https://forum.mautic.org/t/contacts-stuck-in-pending-in-campaign/36454 "2025-09-02T19:23:58Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![danb91](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/danb91/32/13311_2.png) [@danb91](https://forum.mautic.org/u/danb91)\ **Post date:** [September 2, 2025, 7:23pm UTC](https://forum.mautic.org/t/contacts-stuck-in-pending-in-campaign/36454/1 "2025-09-02T19:23:58Z")
**Your software** My Mautic version is: v6.0.4 My PHP version is: 8.2.29 My Database type and version is: 10.11.11-MariaDB-0+deb12u1 **Your problem** Hi All, I am testing out campaigns for the first time and I am running into an issue where the first email in the campaign is not being sent out. I am pretty certain my cronjobs are set up correctly. And I’ve been sending out emails fine with segment emails today. Part of the campaign looks like this: ![Pasted Graphic 1.png]() As you can see, the “Send or schedule email” step, 3 out of 3 contacts are stuck in pending. This is what this step looks like ![Pasted Graphic 2.png]() I’d expect the emails to try to be sent out already as it is past 10:30am. I set this campaign up last night. I’ve manually ran `php /var/www/html/mautic/bin/console mautic:campaigns:trigger` and this is the output: ![Pasted Graphic 3.png]() I have no idea what `2 total decisions(s) to be analyzed for inactivity` means. I don’t see any docs for this message, but maybe someone knows what it means. For logs I checked `prod-2025-09-02.php` and there are 2 SMTP 421 errors in there. But when I try to run the trigger job, it doesn’t append to this log, so it seems Mautic is deciding not to try to send out the emails. `mautic/var/spool` is empty. `mautic_prod-2025-09-02.php` has 2 entries of `ps_files_cleanup_dir: opendir(/var/lib/php/sessions) failed: Permission denied (13)` error, but I don’t think this is relevant? Does anyone have any ideas why these emails are stuck in pending? Thanks! ---
**Author:** ![danb91](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/danb91/32/13311_2.png) [@danb91](https://forum.mautic.org/u/danb91)\ **Post date:** [September 2, 2025, 7:27pm UTC](https://forum.mautic.org/t/contacts-stuck-in-pending-in-campaign/36454/2 "2025-09-02T19:27:07Z")
I don’t know why, but I am not seeing the screenshot images display on my post properly, even though they show up fine when I go to edit the post. But maybe its just an issue on my end. Let me know if you can’t see these images ---
**Author:** ![lolcode](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lolcode/32/12928_2.png) [@lolcode](https://forum.mautic.org/u/lolcode)\ **Post date:** [September 2, 2025, 7:41pm UTC](https://forum.mautic.org/t/contacts-stuck-in-pending-in-campaign/36454/3 "2025-09-02T19:41:10Z")
I can’t see the images. ---
**Author:** ![danb91](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/danb91/32/13311_2.png) [@danb91](https://forum.mautic.org/u/danb91)\ **Post date:** [September 2, 2025, 8:16pm UTC](https://forum.mautic.org/t/contacts-stuck-in-pending-in-campaign/36454/4 "2025-09-02T20:16:08Z")
Thank you, let me try this again: **Your software** My Mautic version is: v6.0.4 My PHP version is: 8.2.29 My Database type and version is: 10.11.11-MariaDB-0+deb12u1 **Your problem** Hi All, I am testing out campaigns for the first time and I am running into an issue where the first email in the campaign is not being sent out. I am pretty certain my cronjobs are set up correctly. And I’ve been sending out emails fine with segment emails today. Part of the campaign looks like this: ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/0f2201760af0280efb3d3a2d7a4c10c26f218318.png) ![Pasted Graphic 2.png]() As you can see, the “Send or schedule email” step, 3 out of 3 contacts are stuck in pending. This is what this step looks like: ![Send email](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/c/c1b5bd0331526d0d916f4f751b4c063cd3ace221.png) I’d expect the emails to try to be sent out already as it is past 10:30am. I set this campaign up last night. I’ve manually ran `php /var/www/html/mautic/bin/console mautic:campaigns:trigger` and this is the output: ![Pasted Graphic 3](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/3/3a679990e01794d918660523d9afda1760d89176.jpeg) I have no idea what `2 total decisions(s) to be analyzed for inactivity` means. I don’t see any docs for this message, but maybe someone knows what it means. For logs I checked `prod-2025-09-02.php` and there are 2 SMTP 421 errors in there. But when I try to run the trigger job, it doesn’t append to this log, so it seems Mautic is deciding not to try to send out the emails. `mautic/var/spool` is empty. `mautic_prod-2025-09-02.php` has 2 entries of `ps_files_cleanup_dir: opendir(/var/lib/php/sessions) failed: Permission denied (13)` error, but I don’t think this is relevant? Does anyone have any ideas why these emails are stuck in pending? Thanks! ---
**Author:** ![danb91](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/danb91/32/13311_2.png) [@danb91](https://forum.mautic.org/u/danb91)\ **Post date:** [September 4, 2025, 4:18pm UTC](https://forum.mautic.org/t/contacts-stuck-in-pending-in-campaign/36454/6 "2025-09-04T16:18:59Z")
As an update, on Tuesday night at 9:18p, the emails were finally sent out. Zero clue why this happened. Nothing in the logs. Also another email is supposed to go out at 10:30am ET today, but still hasn’t. Timed segment emails have been working fine for me. I am at a complete loss here. Any debugging tips would be greatly appreciated. I am somewhat familiar with PHP, so not afraid to stick in some log statements if anyone knows where to put them.