# Converting anonymous user with non mastic form data
**URL:** https://forum.mautic.org/t/converting-anonymous-user-with-non-mastic-form-data/21765
**Category:** General Discussion
**Created:** [November 24, 2021, 8:29pm UTC](https://forum.mautic.org/t/converting-anonymous-user-with-non-mastic-form-data/21765 "2021-11-24T20:29:37Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@rickshazamme](https://forum.mautic.org/u/rickshazamme)
#### Post date: [November 24, 2021, 8:29pm UTC](https://forum.mautic.org/t/converting-anonymous-user-with-non-mastic-form-data/21765/1 "2021-11-24T20:29:37Z")
I am trying to convert anymore users using third party, non Maurice forms. Can anyone guide me how to do that. We tried with it address but we think that it is not going to identify the exact user as organisations may have 1000+ users using the same up address and would see all their data
Things we know
Anonymous user with ip
Contact that fils in the form with ip
How do we merge the data so we can track the new known person and start engaging with them?
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [November 25, 2021, 7:10am UTC](https://forum.mautic.org/t/converting-anonymous-user-with-non-mastic-form-data/21765/2 "2021-11-25T07:10:19Z")
Hi,
This is not a feature Mautic offers as a default. You will not get an email from a person’s IP.
Try to show engaging content and convince them to fill out a form so they identify themselves.
Joey
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### Author:  [@rickshazamme](https://forum.mautic.org/u/rickshazamme)
#### Post date: [November 26, 2021, 12:22am UTC](https://forum.mautic.org/t/converting-anonymous-user-with-non-mastic-form-data/21765/3 "2021-11-26T00:22:25Z")
Thanks Joey, agree and for us getting the email is easy, but we are using our forms not Mautic. So what we need to do is convert the anonymous user that we have tracked into a known user via API as they are filling out our form.
How do we connect the two?
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [November 26, 2021, 6:26am UTC](https://forum.mautic.org/t/converting-anonymous-user-with-non-mastic-form-data/21765/4 "2021-11-26T06:26:09Z")
Hi,
Before you add the data via API, make sure to fire the Mautic tracking image.
> **[Contact tracking](https://docs.mautic.org/en/contacts/manage-contacts/contact-monitoring)**
>
> . The act of monitoring the traffic and activity of contacts can sometimes be somewhat technical and frustrating to understand. Mautic makes this monitoring simple and easy to configure.Website Monitoring. Monitoring all traffic on a website can be...
This way the anon contact will be merged with the newly acquired email information.
Otherwise you’ll have this issue:
> [@Tracking Code & Shopify Not Matching up to Contacts](https://forum.mautic.org/t/tracking-code-shopify-not-matching-up-to-contacts/16465):
>
> Your software My Mautic version is: 2.16.3 My PHP version is: 7.2 Your problem My problem is: We have installed the tracking code on Shopify and enabled on Mautic side: Identify visitor by tracking url Identify visitor by device fingerprint Identify visitors by IP The problem is that we are able to track all visitors however it is not connecting them to the contacts. I signed in as a user, see that I am signed in, however I do not see any Events under my contact. Any pointers on how t…
If you use Mautic forms, its all automatic.
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### Author:  [@rickshazamme](https://forum.mautic.org/u/rickshazamme)
#### Post date: [November 26, 2021, 6:43am UTC](https://forum.mautic.org/t/converting-anonymous-user-with-non-mastic-form-data/21765/5 "2021-11-26T06:43:05Z")
Thank you so much, we will try this.