# Create a New Email Does not work **URL:** \ **Category:** Product Support\ **Created:** [April 11, 2018, 5:03am UTC](https://forum.mautic.org/t/create-a-new-email-does-not-work/10417 "2018-04-11T05:03:18Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![francescoammenti](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/francescoammenti/32/307_2.png) [@francescoammenti](https://forum.mautic.org/u/francescoammenti)\ **Post date:** [April 11, 2018, 5:03am UTC](https://forum.mautic.org/t/create-a-new-email-does-not-work/10417/1 "2018-04-11T05:03:18Z")
I installed mautic on my server. Everything works fine except for email that i can not create. Everytime i press create a new mail it charge for a second than it freeze. I contacted the server support which gave me back a log error and ask me to contact mautic support to try and solve that. The log error is the following : [Mon Apr 09 14:46:20.581981 2018] [:error] [pid 32499] [client 82.118.240.132:55294] Failed loading /usr/local/php70/lib/php/extensions/ZendOptimizer.so: /usr/local/php70/lib/php/extensions/ZendOptimizer.so: cannot open shared object file: No such file or directory, referer: [http://d0p.it/mautic/s/emails/new](http://d0p.it/mautic/s/emails/new) [Mon Apr 09 14:47:01.891301 2018] [:error] [pid 41982] [client 82.118.240.132:35638] Failed loading /usr/local/php70/lib/php/extensions/ioncube.so: /usr/local/php70/lib/php/extensions/ioncube.so: undefined symbol: zend\_ce\_division\_by\_zero\_error, referer: [http://d0p.it/mautic/s/emails/new](http://d0p.it/mautic/s/emails/new) [Mon Apr 09 14:47:01.891428 2018] [:error] [pid 41982] [client 82.118.240.132:35638] Failed loading /usr/local/php70/lib/php/extensions/ZendOptimizer.so: /usr/local/php70/lib/php/extensions/ZendOptimizer.so: cannot open shared object file: No such file or directory, referer: [http://d0p.it/mautic/s/emails/new](http://d0p.it/mautic/s/emails/new) [Mon Apr 09 14:48:11.289802 2018] [:error] [pid 47691] [client 82.118.240.132:48462] Failed loading /usr/local/php70/lib/php/extensions/ioncube.so: /usr/local/php70/lib/php/extensions/ioncube.so: undefined symbol: zend\_ce\_division\_by\_zero\_error, referer: [http://d0p.it/mautic/s/emails](http://d0p.it/mautic/s/emails) [Mon Apr 09 14:48:11.289931 2018] [:error] [pid 47691] [client 82.118.240.132:48462] Failed loading /usr/local/php70/lib/php/extensions/ZendOptimizer.so: /usr/local/php70/lib/php/extensions/ZendOptimizer.so: cannot open shared object file: No such file or directory, referer: [http://d0p.it/mautic/s/emails](http://d0p.it/mautic/s/emails) Anyone else has this problem? How can i solve it? ---
**Author:** ![dwainash](https://avatars.discourse-cdn.com/v4/letter/d/41988e/32.png) [@dwainash](https://forum.mautic.org/u/dwainash)\ **Post date:** [May 9, 2018, 6:58pm UTC](https://forum.mautic.org/t/create-a-new-email-does-not-work/10417/2 "2018-05-09T18:58:18Z")
I am also having this issue, anyone who can assist?