# Create unsubscribe list

**URL:** <https://forum.mautic.org/t/create-unsubscribe-list/5871>\
**Category:** Product Support\
**Created:** [February 22, 2016, 2:17pm UTC](https://forum.mautic.org/t/create-unsubscribe-list/5871 "2016-02-22T14:17:16Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jocenunes](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jocenunes](https://forum.mautic.org/u/jocenunes)\
**Post date:** [February 22, 2016, 2:17pm UTC](https://forum.mautic.org/t/create-unsubscribe-list/5871/1 "2016-02-22T14:17:16Z")

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Hello,  
  
  
  
So I want to create a list of unsubscribe email, I set up a Smart list using the filter: [http://www.awesomescreenshot.com/image/1017772/c72e4771505fd6eedd4e36f3f9122611](http://www.awesomescreenshot.com/image/1017772/c72e4771505fd6eedd4e36f3f9122611), I unsubscribe using an incognito window, but nothing happens, lead not go to this list.  
  
  
  
I made validation to see if the lead is canceled it, and it is: [http://www.awesomescreenshot.com/image/1017755/87e10209fb397432ba715f9c0dc46aa1](http://www.awesomescreenshot.com/image/1017755/87e10209fb397432ba715f9c0dc46aa1) the crons are working every minute.  
  
  
  
What can it be?

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<div class="post-metadata">

**Author:** ![jocenunes](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jocenunes](https://forum.mautic.org/u/jocenunes)\
**Post date:** [February 22, 2016, 2:17pm UTC](https://forum.mautic.org/t/create-unsubscribe-list/5871/2 "2016-02-22T14:17:16Z")

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Hello,

So I want to create a list of unsubscribe email, I set up a Smart list using the filter: [http://www.awesomescreenshot.com/image/1017772/c72e4771505fd6eedd4e36f3f9122611](http://www.awesomescreenshot.com/image/1017772/c72e4771505fd6eedd4e36f3f9122611), I unsubscribe using an incognito window, but nothing happens, lead not go to this list.

I made validation to see if the lead is canceled it, and it is: [http://www.awesomescreenshot.com/image/1017755/87e10209fb397432ba715f9c0dc46aa1](http://www.awesomescreenshot.com/image/1017755/87e10209fb397432ba715f9c0dc46aa1) the crons are working every minute.

What can it be?

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<div class="post-metadata">

**Author:** ![jocenunes](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jocenunes](https://forum.mautic.org/u/jocenunes)\
**Post date:** [February 22, 2016, 4:04pm UTC](https://forum.mautic.org/t/create-unsubscribe-list/5871/3 "2016-02-22T16:04:08Z")

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I checked from db and email is getting bounce, this is the problem…

How to fix it?

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<div class="post-metadata">

**Author:** ![jocenunes](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jocenunes](https://forum.mautic.org/u/jocenunes)\
**Post date:** [February 22, 2016, 5:51pm UTC](https://forum.mautic.org/t/create-unsubscribe-list/5871/4 "2016-02-22T17:51:28Z")

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Found solution :

[https://github.com/mautic/mautic/issues/1387](https://github.com/mautic/mautic/issues/1387)  
[https://github.com/mautic/mautic/pull/1421](https://github.com/mautic/mautic/pull/1421)