# Creating a template email freezes the system **URL:** \ **Category:** Product Support\ **Created:** [February 4, 2021, 4:51am UTC](https://forum.mautic.org/t/creating-a-template-email-freezes-the-system/18027 "2021-02-04T04:51:54Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![MauticUserAu](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mauticuserau/32/433_2.png) [@MauticUserAu](https://forum.mautic.org/u/MauticUserAu)\ **Post date:** [February 4, 2021, 4:51am UTC](https://forum.mautic.org/t/creating-a-template-email-freezes-the-system/18027/1 "2021-02-04T04:51:55Z")
**Your software** My Mautic version is: 3.2.5 My PHP version is: 7.4.14 My Database type and version is: MariaDB 10.2.36 **Your problem** My problem is: Every time I attempt to create a template email under Channels \> Emails on selection of apply or save & close the system freezes and the email template does not get created. As far as i can tell everything else is working within Mautic. These errors are showing in the log: `Web page error: https://domain/s/emails/new?mauticUserLastActive=39&mauticLastNotificationId=403` PHP doesn’t give me any errors just notices and occasionally warnings `mautic.NOTICE: PHP Notice - Trying to access array offset on value of type null - in file /home/domain/public_html/app/bundles/EmailBundle/Views/FormTheme/Email/_emailform_dynamicContent_entry_filters_entry_filters_entry_widget.html.php - at line 14 {"mauticTemplateVars":{"app":"[object] (Symfony\\Bundle\\FrameworkBundle\\Templating\\GlobalVariables: {})","value":null,"attr":{"class":"form-control"},"form":"[object] (Symfony\\Component\\Form\\FormView: null)","id":"emailform_dynamicContent_0_filters_0_filters ___name__","name":" __name__","full_name":"emailform[dynamicContent][0][filters][0][filters][__name__]","disabled":false,"label":false,"label_format":null,"multipart":false,"block_prefixes":["form","dynamic_content_filter_entry_filters","_emailform_dynamicContent_entry_filters_entry_filters_entry"],"unique_block_prefix":"_emailform_dynamicContent_entry_filters_entry_filters_entry","translation_domain":null,"cache_key":"_emailform_dynamicContent_entry_filters_entry_filters_entry_dynamic_content_filter_entry_filters","errors":"[object] (Symfony\\Component\\Form\\FormErrorIterator: )","valid":true,"data":null,"required":true,"size":null,"label_attr":[],"compound":true,"method":"POST","action":"","submitted":false,"mauticContent":"email","mauticTemplate":"MauticEmailBundle:FormTheme\\Email:_emailform_dynamicContent_entry_filters_entry_filters_entry_widget.html.php","view":"[object] (Mautic\\CoreBundle\\Templating\\Engine\\PhpEngine: {})"},"app":"[object] (Symfony\\Bundle\\FrameworkBundle\\Templating\\GlobalVariables: {})","value":null,"attr":{"class":"form-control"},"form":"[object] (Symfony\\Component\\Form\\FormView: null)","id":"emailform_dynamicContent_0_filters_0_filters ___name__","name":" __name__","full_name":"emailform[dynamicContent][0][filters][0][filters][__name__]","disabled":false,"label":false,"label_format":null,"multipart":false,"block_prefixes":["form","dynamic_content_filter_entry_filters","_emailform_dynamicContent_entry_filters_entry_filters_entry"],"unique_block_prefix":"_emailform_dynamicContent_entry_filters_entry_filters_entry","translation_domain":null,"cache_key":"_emailform_dynamicContent_entry_filters_entry_filters_entry_dynamic_content_filter_entry_filters","errors":"[object] (Symfony\\Component\\Form\\FormErrorIterator: )","valid":true,"data":null,"required":true,"size":null,"label_attr":[],"compound":true,"method":"POST","action":"","submitted":false,"mauticContent":"email","mauticTemplate":"MauticEmailBundle:FormTheme\\Email:_emailform_dynamicContent_entry_filters_entry_filters_entry_widget.html.php","view":"[object] (Mautic\\CoreBundle\\Templating\\Engine\\PhpEngine: {})","isPrototype":true,"filterType":"","filterGroup":""} []` Steps I have tried to fix the problem: - I have cleared the cache - Fixed the database schema - And checked logs but found nothing so far - Also asked the web provider to check the MODSECURITY to see if that is interfering Thanks everyone ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [March 8, 2021, 4:05pm UTC](https://forum.mautic.org/t/creating-a-template-email-freezes-the-system/18027/2 "2021-03-08T16:05:17Z")
4 posts were merged into an existing topic: [Notices - Trying to access array offset on value of type null](https://forum.mautic.org/t/notices-trying-to-access-array-offset-on-value-of-type-null/18008) ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [March 8, 2021, 4:05pm UTC](https://forum.mautic.org/t/creating-a-template-email-freezes-the-system/18027/3 "2021-03-08T16:05:17Z")