# Creating an Email Autoresponder for Form Submission **URL:** \ **Category:** General Discussion\ **Created:** [April 14, 2015, 12:44pm UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744 "2015-04-14T12:44:54Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Sway](https://avatars.discourse-cdn.com/v4/letter/s/cdc98d/32.png) [@Sway](https://forum.mautic.org/u/Sway)\ **Post date:** [April 14, 2015, 12:44pm UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/1 "2015-04-14T12:44:54Z")
Hi, I’ve just created a form and trying to create an email auto-responder. I can see that I need to create an email - I click on new and a pop-up window loads - but never finishes loading. (check screenshot: [http://gyazo.com/a15fab08ca0963edad5d5196106968fc](http://gyazo.com/a15fab08ca0963edad5d5196106968fc)) I also have gone directly into Email -\> Manage Emails and when I click on the “New” button, the icon loads briefly but nothing actually loads. Any ideas what Im doing wrong? Using Firefox browser. ---
**Author:** ![Sway](https://avatars.discourse-cdn.com/v4/letter/s/cdc98d/32.png) [@Sway](https://forum.mautic.org/u/Sway)\ **Post date:** [April 14, 2015, 12:44pm UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/2 "2015-04-14T12:44:54Z")
Hi, I’ve just created a form and trying to create an email auto-responder. I can see that I need to create an email - I click on new and a pop-up window loads - but never finishes loading. (check screenshot: [http://gyazo.com/a15fab08ca0963edad5d5196106968fc](http://gyazo.com/a15fab08ca0963edad5d5196106968fc)) I also have gone directly into Email -\> Manage Emails and when I click on the “New” button, the icon loads briefly but nothing actually loads. Any ideas what Im doing wrong? Using Firefox browser. ---
**Author:** ![chad.windnagle](https://avatars.discourse-cdn.com/v4/letter/c/7feea3/32.png) [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)\ **Post date:** [April 15, 2015, 1:55pm UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/3 "2015-04-15T13:55:16Z")
Hi Sway I just tested with Firefox and it adds properly for me, so it may be something is up with your particular installation. Since you are using the [mautic.com](http://mautic.com) hosted version of mautic, can you submit a support ticket via the .com control panel? That’ll help us look at it . ---
**Author:** ![Sway](https://avatars.discourse-cdn.com/v4/letter/s/cdc98d/32.png) [@Sway](https://forum.mautic.org/u/Sway)\ **Post date:** [April 19, 2015, 6:05pm UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/4 "2015-04-19T18:05:11Z")
Hi Chad, Thanks for getting back to me - I actually have Mautic locally installed at www.mautic.sway.ie. Not exactly sure how to submit a support ticket? Can’t see any support options? Cheers John ---
**Author:** ![Sway](https://avatars.discourse-cdn.com/v4/letter/s/cdc98d/32.png) [@Sway](https://forum.mautic.org/u/Sway)\ **Post date:** [April 19, 2015, 6:05pm UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/5 "2015-04-19T18:05:59Z")
Hi Chad, Thanks for getting back to me - just tested again and this issue is still ongoing for me. Can’t create any email responders? I actually have Mautic installed at www.mautic.sway.ie. Not exactly sure how to submit a support ticket? Can’t see any support options? Cheers John ---
**Author:** ![Sway](https://avatars.discourse-cdn.com/v4/letter/s/cdc98d/32.png) [@Sway](https://forum.mautic.org/u/Sway)\ **Post date:** [April 19, 2015, 6:06pm UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/6 "2015-04-19T18:06:20Z")
Hi Chad, Thanks for getting back to me - just tested again and this issue is still ongoing for me. Can’t create any email responders? I actually have Mautic installed at www.mautic.sway.ie. Not exactly sure how to submit a support ticket? Can’t see any support options? Cheers John ---
**Author:** ![Sway](https://avatars.discourse-cdn.com/v4/letter/s/cdc98d/32.png) [@Sway](https://forum.mautic.org/u/Sway)\ **Post date:** [April 19, 2015, 6:06pm UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/7 "2015-04-19T18:06:54Z")
Hi Chad, Thanks for getting back to me - just tested again and this issue is still ongoing for me. Can’t create any email responders? I actually have Mautic installed at www.mautic.sway.ie. Not exactly sure how to submit a support ticket? Can’t see any support options? Cheers John ---
**Author:** ![chad.windnagle](https://avatars.discourse-cdn.com/v4/letter/c/7feea3/32.png) [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)\ **Post date:** [April 20, 2015, 12:49pm UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/8 "2015-04-20T12:49:56Z")
Hi Sway So sorry - your subdomain threw me off. Doesn’t look like you’re using the hosted version (which would be [yourdomain.mautic.com](http://yourdomain.mautic.com)). For self-hosted you’re definitely in the right place! – Can you check in the popup or the mail builder page if there is a javascript console error? Alan explains how to do that here: [https://www.mautic.org/community/index.php/287-can-t-edit-leads](https://www.mautic.org/community/index.php/287-can-t-edit-leads) Just check and see if there’s any errors on the console from Mautic. ---
**Author:** ![Sway](https://avatars.discourse-cdn.com/v4/letter/s/cdc98d/32.png) [@Sway](https://forum.mautic.org/u/Sway)\ **Post date:** [April 21, 2015, 10:00am UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/9 "2015-04-21T10:00:26Z")
Hi Chad, Thanks for coming back to me on this, so I went into forms and clicked edit, selected the Add a Submit Action tab and select the send email to lead option. That leads me to this page: [http://gyazo.com/17e8995f518ec669fe74eba3e30116c6](http://gyazo.com/17e8995f518ec669fe74eba3e30116c6) From there I can see I have no emails set up so I click on New Email - that opens up a pop-up that never loads. Looked into the console and took a screenshot of the JS area ([http://gyazo.com/7d539ca7215cf18c47638db4739f2ab0](http://gyazo.com/7d539ca7215cf18c47638db4739f2ab0)) - does that give any clues? I’ve also gone in to Manage Emails and tried to create that way - clicking on New in the top right hand corner. The icon swirls for a second but no further reaction. [http://gyazo.com/e14f9f9e937490212555f0a25023f894](http://gyazo.com/e14f9f9e937490212555f0a25023f894) Let me know if that info helps clarify my issue! Cheers ---
**Author:** ![Sway](https://avatars.discourse-cdn.com/v4/letter/s/cdc98d/32.png) [@Sway](https://forum.mautic.org/u/Sway)\ **Post date:** [April 21, 2015, 10:15am UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/10 "2015-04-21T10:15:51Z")
Just spoke to my web developer on this: he confirmed the following: We get an ERROR 500 failed to load [http://www.mautic.sway.ie/s/emails/new?\_=1429614313891&mauticUserLastActive=1&mauticLastNotificationId=20](http://www.mautic.sway.ie/s/emails/new?_=1429614313891&mauticUserLastActive=1&mauticLastNotificationId=20) Also when I try update mautic it throws an ERROR 500 too with [http://www.mautic.sway.ie/s/ajax?action=core:updateDownloadPackage&\_=1429614424694&mauticUserLastActive=1&mauticLastNotificationId=20](http://www.mautic.sway.ie/s/ajax?action=core:updateDownloadPackage&_=1429614424694&mauticUserLastActive=1&mauticLastNotificationId=20) Any advice appreciated. Cheers, ---
**Author:** ![chad.windnagle](https://avatars.discourse-cdn.com/v4/letter/c/7feea3/32.png) [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)\ **Post date:** [April 21, 2015, 12:22pm UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/11 "2015-04-21T12:22:51Z")
Hm okay. Can you check the error logs? They are located in: app/logs/mautic\_prod.php If you’re getting a 500 error we should learn why from there. ---
**Author:** ![Sway](https://avatars.discourse-cdn.com/v4/letter/s/cdc98d/32.png) [@Sway](https://forum.mautic.org/u/Sway)\ **Post date:** [April 22, 2015, 8:43am UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/12 "2015-04-22T08:43:34Z")
Hi Chad, Log files are available here: [http://goo.gl/r55Phh](http://goo.gl/r55Phh) Let me know if that gives you what you need. Cheers, JOhn ---
**Author:** ![Sway](https://avatars.discourse-cdn.com/v4/letter/s/cdc98d/32.png) [@Sway](https://forum.mautic.org/u/Sway)\ **Post date:** [April 23, 2015, 5:35pm UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/13 "2015-04-23T17:35:41Z")
Hi Chad - any ideas regarding the logs that I added? Here again: [http://goo.gl/r55Phh](http://goo.gl/r55Phh) Thanks, John ---
**Author:** ![chad.windnagle](https://avatars.discourse-cdn.com/v4/letter/c/7feea3/32.png) [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)\ **Post date:** [April 27, 2015, 6:10pm UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/14 "2015-04-27T18:10:10Z")
Hi John So we’re a little stumped by this. We think it might be a mod\_security issue. Do you know if the server is running any security function which might be hampering this functioning? ---
**Author:** ![Sway](https://avatars.discourse-cdn.com/v4/letter/s/cdc98d/32.png) [@Sway](https://forum.mautic.org/u/Sway)\ **Post date:** [April 28, 2015, 9:12am UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/15 "2015-04-28T09:12:38Z")
Not sure. Could it be that we switched server? Installed on Go Daddy and then we migrated cpanel over to Digital Ocean. will check into whether there’s any custom security feature but very much doubt it. Drop me a private message if possible and maybe I demo the issue if needed. ---
**Author:** ![Sway](https://avatars.discourse-cdn.com/v4/letter/s/cdc98d/32.png) [@Sway](https://forum.mautic.org/u/Sway)\ **Post date:** [April 28, 2015, 9:52am UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/16 "2015-04-28T09:52:01Z")
Hi - I’ve confirmed that there are no security features. let me know if there’s any other ideas. Would really like to test it out - any suggestions? ---
**Author:** ![chad.windnagle](https://avatars.discourse-cdn.com/v4/letter/c/7feea3/32.png) [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)\ **Post date:** [April 28, 2015, 1:14pm UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/17 "2015-04-28T13:14:05Z")
Hmm you moved servers. okay. that’s interesting. I’m not sure it really matters but its possible the cache isn’t correct anymore. Can you try deleting the app/cache directories and let auto-rebuild (just delete and re-log-in). Also do you think its possible that any files got corrupted in the move? Next thing: let’s enable debug mode. Go to your index.php file and set this line to ‘true’ instead of false: [https://github.com/mautic/mautic/blob/staging/index.php#L31](https://github.com/mautic/mautic/blob/staging/index.php#L31) Then try to go back to the email builder. This should start spitting out errors on the page. ---
**Author:** ![Sway](https://avatars.discourse-cdn.com/v4/letter/s/cdc98d/32.png) [@Sway](https://forum.mautic.org/u/Sway)\ **Post date:** [April 30, 2015, 2:31pm UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/18 "2015-04-30T14:31:42Z")
Deleted the cache and now I’m unable to access the mautic sub-domain. All pages are showing as an error now and not loading. Will do a fresh install and see what happens. ---
**Author:** ![chad.windnagle](https://avatars.discourse-cdn.com/v4/letter/c/7feea3/32.png) [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)\ **Post date:** [April 30, 2015, 7:20pm UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/19 "2015-04-30T19:20:57Z")
Hi Sway Deleting cache shouldn’t have hurt anything unless it wasn’t able to rebuild - perhaps a permissions issue? ---
**Author:** ![Sway](https://avatars.discourse-cdn.com/v4/letter/s/cdc98d/32.png) [@Sway](https://forum.mautic.org/u/Sway)\ **Post date:** [May 1, 2015, 1:46pm UTC](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744/20 "2015-05-01T13:46:05Z")
Think we got it. We originally increased the PHP memory on our previous server and when we changed server, we didn’t make the required change there to match previous settings. That may have caused some issues for us. Re-installing currently so will see how it pans out. [Next page](https://forum.mautic.org/t/creating-an-email-autoresponder-for-form-submission/1744.md?page=2)