# Creating Contacts with Forms
**URL:** https://forum.mautic.org/t/creating-contacts-with-forms/5299
**Category:** Product Support
**Created:** [September 12, 2016, 9:27am UTC](https://forum.mautic.org/t/creating-contacts-with-forms/5299 "2016-09-12T09:27:57Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@griemer](https://forum.mautic.org/u/griemer)
#### Post date: [September 12, 2016, 9:27am UTC](https://forum.mautic.org/t/creating-contacts-with-forms/5299/1 "2016-09-12T09:27:57Z")
I want to create (or update) a contact when a form is submitted.
In the docs ([https://mautic.org/docs/en/forms/manage\_forms.html](https://mautic.org/docs/en/forms/manage_forms.html)) I read :
_To have your form create or update contacts (in order to update, there must be a matching email), add the Create/Update Contact submit action. Map the fields from the form to your contact fields._
But there is no ‘Create/Update Contact’ in the dropdown list, see the scrreenshot in the docs.
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### Author:  [@griemer](https://forum.mautic.org/u/griemer)
#### Post date: [September 12, 2016, 9:27am UTC](https://forum.mautic.org/t/creating-contacts-with-forms/5299/2 "2016-09-12T09:27:57Z")
I want to create (or update) a contact when a form is submitted.
In the docs ([https://mautic.org/docs/en/forms/manage\_forms.html](https://mautic.org/docs/en/forms/manage_forms.html)) I read :
To have your form create or update contacts (in order to update, there must be a matching email), add the Create/Update Contact submit action. Map the fields from the form to your contact fields.
But there is no ‘Create/Update Contact’ in the dropdown list, see the scrreenshot in the docs.
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### Author:  [@griemer](https://forum.mautic.org/u/griemer)
#### Post date: [September 14, 2016, 1:17pm UTC](https://forum.mautic.org/t/creating-contacts-with-forms/5299/3 "2016-09-14T13:17:31Z")
someone…??
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### Author:  [@bluetiger000](https://forum.mautic.org/u/bluetiger000)
#### Post date: [October 4, 2016, 9:51pm UTC](https://forum.mautic.org/t/creating-contacts-with-forms/5299/4 "2016-10-04T21:51:53Z")
Same issue here. Information entered into the mautic form I created (first name, email) is added to the contact but for some reason the contact is not changed from anonymous to identified.
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### Author:  [@DerekBuntin](https://forum.mautic.org/u/DerekBuntin)
#### Post date: [December 30, 2016, 2:18pm UTC](https://forum.mautic.org/t/creating-contacts-with-forms/5299/5 "2016-12-30T14:18:00Z")
I’m pretty sure the workflow is that when a contact submits information to the system for the first time their information is mapped to their new created account; if they then submit another contact form their details will be merged or updated if there are new or modified fields, this helps with progressive profiling.
I hope this helps.
Derek
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### Author:  [@BrianS](https://forum.mautic.org/u/BrianS)
#### Post date: [January 2, 2017, 7:01pm UTC](https://forum.mautic.org/t/creating-contacts-with-forms/5299/6 "2017-01-02T19:01:48Z")
I’m new to Mautic and this might be related to what I’ve been trying to figure out: When does Mautic convert an anonymous visitor to known contact?
Other marketing automation systems I used track anonymous visitors and then when the complete a form or login they flip to known. If I someone reads a marketing email in the same web browser that’s used to visit the site they might also be changed to known.
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### Author:  [@ninjoan](https://forum.mautic.org/u/ninjoan)
#### Post date: [January 2, 2017, 7:34pm UTC](https://forum.mautic.org/t/creating-contacts-with-forms/5299/7 "2017-01-02T19:34:57Z")
when they fill a form they will be Know Contact