# Creating email times out

**URL:** <https://forum.mautic.org/t/creating-email-times-out/12188>\
**Category:** Product Support\
**Created:** [January 2, 2020, 12:37pm UTC](https://forum.mautic.org/t/creating-email-times-out/12188 "2020-01-02T12:37:41Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![monika](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/monika/32/761_2.png) [@monika](https://forum.mautic.org/u/monika)\
**Post date:** [January 2, 2020, 12:37pm UTC](https://forum.mautic.org/t/creating-email-times-out/12188/1 "2020-01-02T12:37:42Z")

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**Your software**  
My Mautic version is: -it is telling me that 2.15.3 is available - but I still can’t find the actual version.  
My PHP version is: 7.03.33

**Your problem**  
My problem is: creating new emails hang. The apply button just keeps circling. It has been going for 15 minutes at one stage today.

These errors are showing in the log:

Steps I have tried to fix the problem: I have tried to use different email templates, I have tried deleting and starting over.

Any help you can offer would be greatly appreciated.

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**Author:** ![MxyzptlkFishStix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mxyzptlkfishstix/32/1132_2.png) [@MxyzptlkFishStix](https://forum.mautic.org/u/MxyzptlkFishStix)\
**Post date:** [January 2, 2020, 11:52pm UTC](https://forum.mautic.org/t/creating-email-times-out/12188/2 "2020-01-02T23:52:32Z")

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The version is in lower right corner.

You probably have to open up the Dev Console in your browser and look for errors (CTRL+SHIFT+C/CTRL+SHIFT+C).

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**Author:** ![monika](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/monika/32/761_2.png) [@monika](https://forum.mautic.org/u/monika)\
**Post date:** [January 3, 2020, 5:32am UTC](https://forum.mautic.org/t/creating-email-times-out/12188/3 "2020-01-03T05:32:02Z")

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OK - so it says that 2.15.3 is available - but I still can’t find the version it is but I am assuming it is 2.15.2

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**Author:** ![ritesh](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ritesh/32/703_2.png) [@ritesh](https://forum.mautic.org/u/ritesh)\
**Post date:** [January 3, 2020, 11:48pm UTC](https://forum.mautic.org/t/creating-email-times-out/12188/4 "2020-01-03T23:48:07Z")

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I am getting similar error in Email Builder. I see only blank page and “Apply” or " Close Builder" buttons just does not do anything:

I am on 2.15.3 fresh install:

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/0544bf0de0b5d26a15111b5f798aec4b861db988.png)

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<div class="post-metadata">

**Author:** ![MxyzptlkFishStix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mxyzptlkfishstix/32/1132_2.png) [@MxyzptlkFishStix](https://forum.mautic.org/u/MxyzptlkFishStix)\
**Post date:** [January 4, 2020, 3:40am UTC](https://forum.mautic.org/t/creating-email-times-out/12188/5 "2020-01-04T03:40:50Z")

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As I stated before, open up the Dev Console and either post or screenshot the results.