# CRITICAL - Campaign\_EventLoggerService

**URL:** <https://forum.mautic.org/t/critical-campaign-eventloggerservice/19246>\
**Category:** Product Support\
**Created:** [April 28, 2021, 5:53pm UTC](https://forum.mautic.org/t/critical-campaign-eventloggerservice/19246 "2021-04-28T17:53:32Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![gregy1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gregy1/32/2029_2.png) [@gregy1](https://forum.mautic.org/u/gregy1)\
**Post date:** [April 28, 2021, 5:53pm UTC](https://forum.mautic.org/t/critical-campaign-eventloggerservice/19246/1 "2021-04-28T17:53:32Z")

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**Your software**  
My Mautic version is: 3.3.2  
My PHP version is: 7.3.27  
My Database type and version is: MySQL

**Your problem**  
My problem: IS THERE ANYONE WHO CAN INVESTIGATE MY PROBLEM AND TELL ME WHAT TO DO WITH IT AS I DO NOT EVEN KNOW WHY THIS ERROR OCCURED?

These errors are showing in the log:

[2021-04-28 18:50:22] mautic.WARNING: PHP Warning - require(/home/dapeldxsmx/domains/mautic.leasing.sos.pl/public\_html/var/cache/prod/Container6mahtxj/getMautic\_Campaign\_EventLoggerService.php): failed to open stream: No such file or directory - in file /home/dapeldxsmx/domains/mautic.leasing.sos.pl/public\_html/var/cache/prod/Container6mahtxj/appProdProjectContainer.php - at line 6121 {“file”:“getMautic\_Campaign\_EventLoggerService.php”,“lazyLoad”:true}   
[2021-04-28 18:50:22] mautic.WARNING: PHP Warning - require(/home/dapeldxsmx/domains/mautic.leasing.sos.pl/public\_html/var/cache/prod/Container6mahtxj/getMautic\_Campaign\_EventLoggerService.php): failed to open stream: No such file or directory - in file /home/dapeldxsmx/domains/mautic.leasing.sos.pl/public\_html/var/cache/prod/Container6mahtxj/appProdProjectContainer.php - at line 6121 {“file”:“getMautic\_Campaign\_EventLoggerService.php”,“lazyLoad”:true}   
[2021-04-28 18:50:22] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/home/dapeldxsmx/domains/mautic.leasing.sos.pl/public\_html/var/cache/prod/Container6mahtxj/getMautic\_Campaign\_EventLoggerService.php’ (include\_path=’.:/opt/alt/php73/usr/share/pear’) - in file /home/dapeldxsmx/domains/mautic.leasing.sos.pl/public\_html/var/cache/prod/Container6mahtxj/appProdProjectContainer.php - at line 6121    
[2021-04-28 18:50:22] mautic.ERROR: Symfony\Component\Debug\Exception\FatalErrorException: Notice: require(): Failed opening required ‘/home/dapeldxsmx/domains/mautic.leasing.sos.pl/public\_html/var/cache/prod/Container6mahtxj/getMautic\_Campaign\_EventLoggerService.php’ (include\_path=’.:/opt/alt/php73/usr/share/pear’) - in file /home/dapeldxsmx/domains/mautic.leasing.sos.pl/public\_html/var/cache/prod/Container6mahtxj/appProdProjectContainer.php - at line 6121    
[2021-04-28 18:50:22] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\FatalErrorException: “Compile Error: require(): Failed opening required ‘/home/dapeldxsmx/domains/mautic.leasing.sos.pl/public\_html/var/cache/prod/Container6mahtxj/getMautic\_Campaign\_EventLoggerService.php’ (include\_path=’.:/opt/alt/php73/usr/share/pear’)” at /home/dapeldxsmx/domains/mautic.leasing.sos.pl/public\_html/var/cache/prod/Container6mahtxj/appProdProjectContainer.php line 6121 {“exception”:"[object] (Symfony\Component\Debug\Exception\FatalErrorException(code: 0): Compile Error: require(): Failed opening required ‘/home/dapeldxsmx/domains/mautic.leasing.sos.pl/public\_html/var/cache/prod/Container6mahtxj/getMautic\_Campaign\_EventLoggerService.php’ (include\_path=’.:/opt/alt/php73/usr/share/pear’) at /home/dapeldxsmx/domains/mautic.leasing.sos.pl/public\_html/var/cache/prod/Container6mahtxj/appProdProjectContainer.php:6121)"}

Steps I have tried to fix the problem: I DO NOT EVEN KNOW WHY THIS ERROR OCCURED.

ALL THE BEST,

GREG

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<div class="post-metadata">

**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\
**Post date:** [April 29, 2021, 11:41am UTC](https://forum.mautic.org/t/critical-campaign-eventloggerservice/19246/2 "2021-04-29T11:41:04Z")

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Set proper permissions of your mautic/var/cache directory and mautic/var/log

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<div class="post-metadata">

**Author:** ![gregy1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gregy1/32/2029_2.png) [@gregy1](https://forum.mautic.org/u/gregy1)\
**Post date:** [April 29, 2021, 12:59pm UTC](https://forum.mautic.org/t/critical-campaign-eventloggerservice/19246/3 "2021-04-29T12:59:51Z")

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Hello!  
Thank you!  
But as you can see the following folders and files are writable for Mautic.  
Do you have idea of anything else causes this error?  
Greg

 ![obraz](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/3/35be9988487696677092985411ba13b286718860.png)