# CSRF Token is invalid **URL:** \ **Category:** Product Support\ **Created:** [February 12, 2018, 12:09pm UTC](https://forum.mautic.org/t/csrf-token-is-invalid/10223 "2018-02-12T12:09:45Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![juicymediagroup](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/juicymediagroup/32/273_2.png) [@juicymediagroup](https://forum.mautic.org/u/juicymediagroup)\ **Post date:** [February 12, 2018, 12:09pm UTC](https://forum.mautic.org/t/csrf-token-is-invalid/10223/1 "2018-02-12T12:09:45Z")
Hello all. I need a little help. I setup Mautic a few days ago. Having trouble connecting to Amazon SES SMTP servers, so I switched to Elastic Email. Ever since I did that, I’m getting this message: “The CSRF token is invalid. Please try to resubmit the form.” I logged out of the account, logged back in, same message. Anyone have any idea what this means and how to fix it? ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [February 13, 2018, 1:46am UTC](https://forum.mautic.org/t/csrf-token-is-invalid/10223/2 "2018-02-13T01:46:30Z")
@ann , check you PHPmyadmin and get the user name chnage the password , and try ---
**Author:** ![juicymediagroup](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/juicymediagroup/32/273_2.png) [@juicymediagroup](https://forum.mautic.org/u/juicymediagroup)\ **Post date:** [February 13, 2018, 1:44pm UTC](https://forum.mautic.org/t/csrf-token-is-invalid/10223/3 "2018-02-13T13:44:07Z")
@bizcrony thanks so much for your help I went to PHPmyadmin and edited the database that I put mautic in. I searched for users and changed the username and password. I still can’t get in. I tried clicking on reset password, getting the same CSRF token error message. Do I have to wait a certain amount of time for the changes to be in effect? Maybe wait an hour or so? ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [February 13, 2018, 1:49pm UTC](https://forum.mautic.org/t/csrf-token-is-invalid/10223/4 "2018-02-13T13:49:17Z")
@ann how may i help you already did , but this is the way . Make sure delete cache also. ---
**Author:** ![juicymediagroup](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/juicymediagroup/32/273_2.png) [@juicymediagroup](https://forum.mautic.org/u/juicymediagroup)\ **Post date:** [February 13, 2018, 1:52pm UTC](https://forum.mautic.org/t/csrf-token-is-invalid/10223/5 "2018-02-13T13:52:16Z")
@bizcrony Ohhhhhhhh, I forgot to do that. Thank you! ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [February 13, 2018, 2:14pm UTC](https://forum.mautic.org/t/csrf-token-is-invalid/10223/6 "2018-02-13T14:14:13Z")
do it and try 🙂 did you change email id also ? ---
**Author:** ![juicymediagroup](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/juicymediagroup/32/273_2.png) [@juicymediagroup](https://forum.mautic.org/u/juicymediagroup)\ **Post date:** [February 14, 2018, 12:57am UTC](https://forum.mautic.org/t/csrf-token-is-invalid/10223/7 "2018-02-14T00:57:23Z")
I changed the email, not the email ID. I think I give up! I’m going to delete it and reinstall from scratch. ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [February 14, 2018, 5:50am UTC](https://forum.mautic.org/t/csrf-token-is-invalid/10223/8 "2018-02-14T05:50:45Z")
okey Try and update ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [February 14, 2018, 8:00am UTC](https://forum.mautic.org/t/csrf-token-is-invalid/10223/9 "2018-02-14T08:00:19Z")
@Ann, changing the password in PhpMyAdmin won’t work, I guess. You will have to encrypt the password. Please take a look here: [https://www.mautic.org/topic/reset-admin-password-via-ssh/#post-103024](https://www.mautic.org/topic/reset-admin-password-via-ssh/#post-103024) ---
**Author:** ![juicymediagroup](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/juicymediagroup/32/273_2.png) [@juicymediagroup](https://forum.mautic.org/u/juicymediagroup)\ **Post date:** [February 14, 2018, 6:02pm UTC](https://forum.mautic.org/t/csrf-token-is-invalid/10223/10 "2018-02-14T18:02:52Z")
@PeterTL and @bizcrony Thanks for all your help. I ended up deleting the whole installation and going over to **Amazon EC2** and installing it from there. Working fine now AND FASTER!!! [https://aws.amazon.com/marketplace/pp/B015YU4RJA](https://aws.amazon.com/marketplace/pp/B015YU4RJA) EC2 charges for Micro instances are free for up to 750 hours a month if you qualify for the [AWS Free Tier](https://aws.amazon.com/free/). ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [February 15, 2018, 1:03am UTC](https://forum.mautic.org/t/csrf-token-is-invalid/10223/11 "2018-02-15T01:03:24Z")
@Ann great to know