# CSV Export never gets sent to email as described in the notification

**URL:** <https://forum.mautic.org/t/csv-export-never-gets-sent-to-email-as-described-in-the-notification/35602>\
**Category:** Product Support\
**Created:** [April 30, 2025, 3:08pm UTC](https://forum.mautic.org/t/csv-export-never-gets-sent-to-email-as-described-in-the-notification/35602 "2025-04-30T15:08:03Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jtomelevage](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jtomelevage/32/8875_2.png) [@jtomelevage](https://forum.mautic.org/u/jtomelevage)\
**Post date:** [April 30, 2025, 3:08pm UTC](https://forum.mautic.org/t/csv-export-never-gets-sent-to-email-as-described-in-the-notification/35602/1 "2025-04-30T15:08:03Z")

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**Your software**  
My Mautic version is: 6.0.0  
My PHP version is: 8.1.32  
My Database type and version is: 10.5.28-MariaDB-0+deb11u1

**Your problem**  
My problem is:

After upgrading to Mautic 6.0.0 when we try to export a CSV of all the contacts we see the message:

> File is queued for processing (1 day ago)

How can we export all the contacts?

Is there a good way to export EVERYTHING in this Mautic 6.0.0 instance since it just does not work reliably compared to our pre-upgrade version. We are thinking of a complete fresh install of Mautic 6 and then import all our data.

These errors are showing in the log:  
There are no errors in the log relating to exporting a CSV file or emailing it to the admin user.

Steps I have tried to fix the problem:  
We tried exporting the CSV twice and after several days we never received the export file in an email as described in the notification.

Sending a test email from the config page works properly so we do not believe this to be a email issue.

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<div class="post-metadata">

**Author:** ![jtomelevage](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jtomelevage/32/8875_2.png) [@jtomelevage](https://forum.mautic.org/u/jtomelevage)\
**Post date:** [May 7, 2025, 3:22pm UTC](https://forum.mautic.org/t/csv-export-never-gets-sent-to-email-as-described-in-the-notification/35602/2 "2025-05-07T15:22:58Z")

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Bump. Anybody?

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**Author:** ![rcarabelli](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rcarabelli/32/6807_2.png) [@rcarabelli](https://forum.mautic.org/u/rcarabelli)\
**Post date:** [September 25, 2025, 2:49am UTC](https://forum.mautic.org/t/csv-export-never-gets-sent-to-email-as-described-in-the-notification/35602/3 "2025-09-25T02:49:02Z")

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Hello, I think you need this:

php /path/to/mautic/bin/console mautic:contacts:scheduled\_export  
———————————————————————-  
Export Contacts cron job[](https://docs.mautic.org/en/6.0/configuration/cron_jobs.html#export-contacts-cron-job "Link to this heading")

To export Contacts to CSV - sending the results via Email - use the following command:

```auto
php /path/to/mautic/bin/console mautic:contacts:scheduled_export

```

The time taken for this command to execute depends on the number of Contacts in the CSV file. However, on successful completion of the export operation, Mautic sends an email with the link to download the CSV.