# Current Error Log: email send out, but not real successfully, not one received

**URL:** <https://forum.mautic.org/t/current-error-log-email-send-out-but-not-real-successfully-not-one-received/25617>\
**Category:** Product Support\
**Tags:** mautic-4\
**Created:** [October 8, 2022, 9:16am UTC](https://forum.mautic.org/t/current-error-log-email-send-out-but-not-real-successfully-not-one-received/25617 "2022-10-08T09:16:07Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![xxxxxxxxx](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/xxxxxxxxx/32/8395_2.png) [@xxxxxxxxx](https://forum.mautic.org/u/xxxxxxxxx)\
**Post date:** [October 8, 2022, 9:16am UTC](https://forum.mautic.org/t/current-error-log-email-send-out-but-not-real-successfully-not-one-received/25617/1 "2022-10-08T09:16:07Z")

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**Your software**  
My Mautic version is:4  
My PHP version is: 7.4.16  
My Database type and version is:10.2.30-MariaDB

**Your problem**  
My problem is: email send out, but not real successfully, not one received

These errors are showing in the log: mautic.NOTICE: PHP Notice - Undefined index: full - in file www/app/bundles/CoreBundle/Security/Permissions/AbstractPermissions.php - at line 209 {“userPermissions”:{“plugins”:1024},“name”:“plugins”,“level”:“manage”} {“hostname”:“VM-4-16-centos”,“pid”:13943}

Steps I have tried to fix the problem: try some from forum, but still not working at all

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [October 9, 2022, 5:33am UTC](https://forum.mautic.org/t/current-error-log-email-send-out-but-not-real-successfully-not-one-received/25617/2 "2022-10-09T05:33:41Z")

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Hi,  
couple of questions for troubleshooting:

1. in the email settings do you have ‘queue sending’ ?
2. Do you have any files in your mautic’s var/spool folder?

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<div class="post-metadata">

**Author:** ![xxxxxxxxx](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/xxxxxxxxx/32/8395_2.png) [@xxxxxxxxx](https://forum.mautic.org/u/xxxxxxxxx)\
**Post date:** [October 9, 2022, 3:54pm UTC](https://forum.mautic.org/t/current-error-log-email-send-out-but-not-real-successfully-not-one-received/25617/3 "2022-10-09T15:54:01Z")

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@joeyk , many thanks for your support and time.  
NO1: there’s no queue sending;  
NO2: Yes there are plenty of files in this folder. Please check the enclosed images. Thank you

 ![X1](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/9b634a53280fe76eeb78343605fedab98d944184.png)

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [October 9, 2022, 4:07pm UTC](https://forum.mautic.org/t/current-error-log-email-send-out-but-not-real-successfully-not-one-received/25617/4 "2022-10-09T16:07:02Z")

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Hi, if there are emails there it means you are sending as queue.  
You need to send the emails out. I know they appear to be sent, but they are still on your server.  
Read more about the mautic:emails:send command.

> **[Cron jobs](https://docs.mautic.org/en/setup/cron-jobs)**
>
> . . . . Mautic 3 introduced a new path for cron jobs bin/console if you are using the legacy Mautic 2.x series you should replace this with the older version, app/console. . . . Mautic requires a few cron jobs to handle some maintenance tasks such as...

You can also watch this video to have a general understanding of email sending with Mautic:

[![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/44af713b74f2b3072d1812a03cfd5a2d33b32c8f.jpeg "This Is How Email Sending Works In Mautic") ](https://www.youtube.com/watch?v=fJcen6XDuEc)