# Custom Field's Label shows in the emails instead of Values \[Just in Bulk Emails\]

**URL:** <https://forum.mautic.org/t/custom-fields-label-shows-in-the-emails-instead-of-values-just-in-bulk-emails/27185>\
**Category:** Product Support\
**Tags:** mautic-4\
**Created:** [February 27, 2023, 2:02pm UTC](https://forum.mautic.org/t/custom-fields-label-shows-in-the-emails-instead-of-values-just-in-bulk-emails/27185 "2023-02-27T14:02:12Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![ehsan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ehsan/32/8092_2.png) [@ehsan](https://forum.mautic.org/u/ehsan)\
**Post date:** [February 27, 2023, 2:02pm UTC](https://forum.mautic.org/t/custom-fields-label-shows-in-the-emails-instead-of-values-just-in-bulk-emails/27185/1 "2023-02-27T14:02:12Z")

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**Your software**  
My Mautic version is: 4.4.6  
My PHP version is: 7.4.3-4ubuntu2.17  
My Database type and version is: MariaDB 10.3.38

**Your problem**  
My problem is:  
When I’m trying to use a custom field in bulk emails on Channel/Emails it didn’t work and instead of showing for value, it shows the label of the custom field.

But, when I tried to send an email from the contact section, it works, I mean when I select my contact and pressed the send email, the custom field works perfect on **Subject** and in the **Body**

**for example:**

```auto
Hello {contactfield=firstname},

This is your domains:
{contactfield=domains}

```

this is the result:

```auto
Hello [First Name]!

This is your domains:
[Domains]

```

Steps I have tried to fix the problem:  
I spent hours and checked everything seriously. I’m exhausted

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [February 27, 2023, 4:38pm UTC](https://forum.mautic.org/t/custom-fields-label-shows-in-the-emails-instead-of-values-just-in-bulk-emails/27185/2 "2023-02-27T16:38:30Z")

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Are you using the “send test”?  
This is how it should work.  
Could you plz check this:

> **[How to test emails in Mautic - Knowledge Base](https://kb.mautic.org/article/how-to-test-emails-in-mautic.html)**
>
> This article covers the best way to test your emails

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**Author:** ![ehsan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ehsan/32/8092_2.png) [@ehsan](https://forum.mautic.org/u/ehsan)\
**Post date:** [February 28, 2023, 6:43am UTC](https://forum.mautic.org/t/custom-fields-label-shows-in-the-emails-instead-of-values-just-in-bulk-emails/27185/3 "2023-02-28T06:43:39Z")

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Hello Joey,  
Thanks for your reply,  
Yes, I always create email channels on the segment and after modifying the template, used Send Example many times, then send the campaign

This is the first time I wanted to customize our bulk email and this happens

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [February 28, 2023, 7:40am UTC](https://forum.mautic.org/t/custom-fields-label-shows-in-the-emails-instead-of-values-just-in-bulk-emails/27185/4 "2023-02-28T07:40:28Z")

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Okay, that confirms my theory.  
Plz read the link above. I went into great detail in writing that knowledge base and all your questions should be covered.  
Thank you, and good luck!

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**Author:** ![ehsan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ehsan/32/8092_2.png) [@ehsan](https://forum.mautic.org/u/ehsan)\
**Post date:** [February 28, 2023, 8:18am UTC](https://forum.mautic.org/t/custom-fields-label-shows-in-the-emails-instead-of-values-just-in-bulk-emails/27185/5 "2023-02-28T08:18:59Z")

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Yeah I see the **Tokens not working** title and I got your point, instead of **Send Example** , I tested with a small segment and it works perfectly as always

Thank you for your help 🙏🏻

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\
**Post date:** [March 1, 2023, 8:19pm UTC](https://forum.mautic.org/t/custom-fields-label-shows-in-the-emails-instead-of-values-just-in-bulk-emails/27185/6 "2023-03-01T20:19:36Z")

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